Don’t Fret, Automate! Maximizing ITSM Resources With Automation

Presented by

Liz Beavers, Head Geek, SolarWinds and Jason Yeary, Senior Sales Engineer, SolarWinds ITSM

About this talk

With accelerated digital transformation, we’ve witnessed a shift in our workplaces, workdays, and employee expectations. How can your service desk keep pace with the constant changes and maintain exceptional support? Enter, automation. Taking a page from the guiding principle, “Optimize and Automate,” the service desk can enhance IT service management (ITSM) practices and improve the employee experience by simplifying and streamlining operations. Join Liz Beavers, SolarWinds® Head Geek™, and Jason Yeary, SolarWinds senior sales engineer, for an interactive conversation centered on automation. During this session, Jason and Liz will explore the following: • The value of adopting automation • Considerations for implementing or refining automation • Configuring varying degrees of automation in SolarWinds Service Desk Join us as we review ways to embrace efficiencies, eliminate redundancies, and build value by employing automation in your ITSM practices.
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