Growing Your ITSM Investment Beyond IT

Presented by

David Russell and Liz Beavers

About this talk

Have you looked at the departments across your organization as internal service providers? After all, each department provides services to the employees in some capacity. Taking this one step further, have you ever considered uniting multiple departments in a shared IT service management (ITSM) solution? An ITSM platform can be the bridge to connect employees to more service providers than just IT. In this webcast, SolarWinds experts David Russell, senior customer success manager, and Liz Beavers, Head Geek™, will address the benefits and value of cross-departmental expansion in the service desk. Over the course of their conversation, David and Liz will tackle: - Considerations for advocating and adopting ITSM use beyond IT - Identifying opportunities to expand your service desk’s footprint - Examples of organizations who successfully opened their service desk to multiple departments If you’re interested in championing expanded use or looking for ideas to kickstart your ITSM platform’s cross-functional expansion, bring your questions and join David and Liz as they explore ways to further your ITSM’s adoption.

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.