Advancing ITSM Strategies in 2022

Presented by

Liz Beavers and Joey Brown

About this talk

Ushering in a new year, there's the opportunity to review your previous accomplishments and goals. What went well? What surprised you? What do you want to do differently? Where can you improve? Like your New Year’s resolutions, you can and should do the same with your IT service management (ITSM) strategy and objectives. Join Head Geek™ Liz Beavers and Senior Product Manager Joey Brown as they discuss considerations to weave into your ITSM strategies and design for 2022. In this webcast, Joey and Liz will focus on: • Automating operations and integrating key business applications • Centralizing knowledge management to propel self-service initiatives • Driving holistic visibility and enterprise service management • Crafting a user-first service design Bring your questions as Joey and Liz explore areas to refine and reinvigorate your ITSM operations, for the New Year and beyond!

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