Are Too Many SLAs Killing Your Service Desk?

Presented by

Melody Scheidler, Senior Solutions Engineer, SolarWinds ITSM

About this talk

Service level management can be a valuable component of your service desk, but too often, overly-complex or granular SLAs become unmanageable. This can lead to ignored breaches, unhappy customers, and flimsy performance reporting. Join Melody Scheidler, Senior Solutions Engineer with SolarWinds ITSM, as she outlines best practices for building effective SLAs, including: - How to audit your current SLAs for common mistakes - Starting with simple rules that are easy to track - Automating thoughtful actions around breaches and potential breaches - How to interpret reporting on SLAs

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.