Modernizing ITSM With a Powerful Yet Simple and Intuitive Solution

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Presented by

Seyi Verma, Director of Product Marketing and Sean Sebring, Sales Engineer

About this talk

The need for a powerful, yet easy to use, IT service management (ITSM) solution is growing as a result of complex IT hybrid environments and dispersed workforce. Join this webcast to see how SolarWinds® Service Desk streamlines the way you provide support and deliver services to your organization. SolarWinds Service Desk is designed to meet your current needs with the flexibility to scale and support your future business requirements. In this webcast, hear from Seyi Verma, Director of Product Marketing and Sean Sebring, Sales Engineer about how the SolarWinds ITSM solution: • Automates user service request management from ticket creation, assignment, routing, and escalation • Uses customizable or built-in reports to track ticket status, technician performance, and employee support needs • Leverages a built-in knowledge base to promote end-user self-service with out-of-the-box artificial intelligence • Provides one place for IT, HR, facilities, legal, and other departments to connect employees with services they need quickly • Reduces resolution times for problems by providing complete visibility into IT infrastructure and associating incidents with configuration items and their dependencies • Simplifies change management processes while reducing error, minimizing downtime and change failure, and driving consistency across your organization
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