Elevate Your Service Desk Operations With Problem Management

Presented by

Seyi Verma, director of product marketing and Romalyn Escosura, senior onboarding specialist

About this talk

Many IT teams are doing a great job with their incident management but tend to ignore problem management. Problem management can help identify and track underlying issues at the root of reported incidents. By identifying and documenting these problems, IT teams can minimize their impact and prevent incidents from occurring. And if incidents do occur, they can prevent them from occurring again. In this webcast, hear from Director of Product Marketing Seyi Verma and Senior Onboarding Specialist Romalyn Escosura to learn how to effectively use the problem management module to minimize problem impact and prevent incidents. They’ll talk about how problem management can support incident and change management and discuss many of the benefits of problem management, such as tracking known issues, responding to multiple tickets, and its ability to drive change management.
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