Name: The Role of AI and Automation in Optimizing ITSM Processes for Efficiency
Start: 2022-08-09T19:00:00Z
End: 2022-08-09T19:00:31.000Z
Location: BrightTALK
Rating: 0

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The adoption of containerization and orchestration platforms, such as Kubernetes, has grown quickly as DevOps teams look to build scalable and resilient applications. Container environments consist of many moving parts. For example, in a busy application environment, hundreds of pods, the smallest execution unit in Kubernetes, are continuously being launched and decommissioned. 

In this complex and dynamic environment, monitoring the health of your application infrastructure and troubleshooting issues can quickly become challenging. Between resource allocation issues that can cause pod eviction events, an unexpected termination scenario due to a spot instance availability, or CrashLoopBackOff errors arising from missing dependency that results in repeated failed launches; the sheer scale and complexity of a Kubernetes-back application requires more than standard monitoring and alerting to ensure optimal performance and health.

Join SolarWinds as we discuss how SolarWinds Observability provides single-pane of glass monitoring of your infrastructure and applications to provide you with visibility across complex Kubernetes workloads deployed across a multi-layered stack of AWS or Azure cloud services. We will demonstrate how SolarWinds Observability can:

• Detect a failing Kubernetes pod using pod health and performance metrics 
• Detect resource allocation issues such as CPU and memory utilization using threshold alerting
• Connect user-facing availability and latency issues to node and cluster-level health metrics 
• Monitor Kubernetes cluster, node, and pod-level performance metrics over time to optimize performance.

Operationalize Kubernetes Performance Monitoring with SolarWinds Observability

The adoption of containerization and orchestration platforms, such as Kubernetes, has grown quickly as DevOps teams look to build scalable and resilient applications. Container environments consist of many moving parts. For example, in a busy application environment, hundreds of pods, the smallest execution unit in Kubernetes, are continuously being launched and decommissioned.

In this complex and dynamic environment, monitoring the health of your application infrastructure and troubleshooting issues can quickly become challenging. Between resource allocation issues that can cause pod eviction events, an unexpected termination scenario due to a spot instance availability, or CrashLoopBackOff errors arising from missing dependency that results in repeated failed launches; the sheer scale and complexity of a Kubernetes-back application requires more than standard monitoring and alerting to ensure optimal performance and health.

However, automation done well is more than just setting a SQL Agent task to take nightly database backups. Smart automation incorporates aspects of monitoring enabling your automations to respond dynamically and flexibly to the situation at hand.

You have a lot of choices in how you automate your workflows in SQL Server. There are tools to help you write your automation code, products to set-it-and-forget-it, and everything in between. Join Database Evangelist Kevin Kline to discuss where monitoring ends and automation begins.

In this session, you’ll learn:
• How database automation and better monitoring can support trouble-free operations
• Which tasks should you consider automating, on which servers, and in which order?
• The difference between PowerShell/korn/bash scripting, Microsoft CoPilot for SQL Server, Power Automate, DIY scripting, and an enterprise product
• Resources available to you to continue to learn about SQL Server automation

Join us to learn more about the world of SQL Server automation from experts in the field.

Mastering SQL Server: The Art of Smart Automation

You can’t manage what you can’t monitor and observe.

IT ecosystem complexity is a part of operating in a hybrid multi-cloud, containerized microservices, digital transformation world, and the complexity is not magically going away.

Join us for our next SolarWinds Day virtual event on March 27, where you’ll experience how SolarWinds is solving what others can’t – abstracting the complexity, increasing visibility, and automating remediation across on-premises, hybrid, and cloud-native estates. 

During the event, you will:    
• Learn how SolarWinds can equip you to monitor and observe your way -- whether inside the firewall, natively in the cloud, or a combination of both. 
• See demonstrations covering the latest innovations in our self-hosted and cloud-native monitoring and observability solutions.
• Gain insights to help you and your teams move from reactive to proactive with AIOps.

Register today.

SolarWinds Day: Observe, Automate, and Optimize

SolarWinds Day APJ: Observe, Automate, and Optimize

2023 saw hiring slowdowns and budget cuts with higher demands on IT teams, leading to teams feeling understaffed, underequipped, overcapacity, overwhelmed, and falling behind. 

Sound familiar?

If this past year was a struggle, we want to show you that 2024 doesn’t have to be. SolarWinds customers found repeated success and we want to show you how. We’ll talk about what got these companies through and how they’re preparing for the year ahead, as well as how SolarWinds Service Desk aided in their adjustments.

Join us in this webcast, to hear from one of our Solutions Architects and expert in this field, David Russel, as we dive into how SolarWinds customers still find success despite strong headwinds. David will be joined by RJ Gazarek, Principal Product Marketing Manager for ITSM.

We’ll talk about:

* What success looked like for customers in 2023
* How they’re set up even better in 2024
* The power of Automations, Workflows, and Runbooks

Too Many IT Requests? Automate Your Way to Success

Do you have a cost-saving strategy to replace legacy Oracle databases with open-source PostgreSQL? 

If so, you might be thinking about the following: 
• What monitoring and tuning tool options exist for PostgreSQL? 
• How do I pinpoint where (and why) PostgreSQL is performing better or worse than Oracle? 
• Do I have to leave my Oracle tooling behind after we migrate? 
• How will my Oracle tuning and troubleshooting skills transfer to PostgreSQL? 

In this webcast, PostgreSQL experts Ash Recksiedler and Robert Mandeville will answer those questions and others. 

They’ll share their knowledge of the PostgreSQL monitoring and tuning tool landscape and their advice on how to “tool up” to help ensure your Oracle-to-PostgreSQL migration goes smoothly.

Tooling Tips For A Successful Oracle to PostgreSQL Migration

46% of organizations will increase their spending on application modernization, according to the 2023 Gartner CIO and Technology Executive Survey results. Leveraging Gartner’s Evaluation Framework, we will discuss how to choose the right approach for each application – rehost, replatform, rearchitect, rebuild, and replace. Choosing the right approach is essential. The downside of choosing the wrong approach can result in the following:

* Unforeseen costs
* Poor/slow application delivery
* Minimal business benefits
* Unmaintainable code
* Potentially killing modern application initiatives

Software engineering leaders must establish a clear understanding of each approach. Join us as we dive into recommendations from Gartner's report: How to Choose the Right Approach for Application Modernization and Cloud Migration.

In this webcast, you will learn:

* How to identify issues using the six (6) drivers for modernization.
* Differences in scope, effect, risk, cost, and impact of the five (5) approaches.
* How to choose the right approach for each of your applications.

5 Approaches for Successful Application Modernization and Cloud Migration

Are you curious about the evolving landscape of database administration and data professionals? Have you heard of job roles like database engineer (DE), database reliability engineer (DBRE), and data steward? 

Wondering how to stay ahead in a rapidly changing industry?  

Join industry experts Bob Ward, Kevin Kline, and Blythe Morrow as they delve into the exciting prospects that lie ahead for DBAs and data pros in our field. 

Agenda: 

Introduction: The changing role of DBAs in the tech landscape. 

Exploring Tasks: Unpacking the future tasks that will define the data professional's role. 

Skill Development: Discovering the essential skills to stay ahead in an evolving environment. 

Marketplace Preparedness: Proactive steps to take now to navigate future marketplace shifts. 

Microsoft's Vision: Aligning with Microsoft's product direction to empower data pros and organizations. 

Don't miss this opportunity to gain a competitive edge in your DBA career. Be part of the discussion that shapes the future of data professionals.

Shaping Your Career: Adapting to the Future of Microsoft Data Management Roles

In today's data-driven world, achieving optimal database performance is critical. However, complex modern database systems bring challenges. Downtime, data loss, and security worries underline the need for innovative solutions. 

Introducing our latest offering, SolarWinds Database Observability. 

Built for the cloud on the SolarWinds Platform and our SolarWinds Observability Solution, Database Observability helps to ensure optimal performance by providing full visibility for all major open-source databases.

Empowering DBAs and Engineers for Optimal Performance

Given the ongoing challenge of identifying application and database performance issues, IT teams require a unified solution for increased visibility, intelligence, and productivity.

In this session, we'll take you through a real-world use case: a critical customer onboarding application experiences downtime, leading to customer registration issues, potential churn, revenue loss, and harm to the business's reputation.

Discover how Hybrid Cloud Observability and Database Performance Analyzer work together to resolve these challenges by:
• Identifying performance issues and configuration conflicts
• Providing detailed database insights with anomaly detection and using tuning advisors to take corrective actions

Using Observability for Performance Monitoring (Episode 2)

Join us for this live webcast in partnership with Data WIT, celebrating the women speakers in our community. The final webcast in a series of four live digital webcasts, we’ll bring you deep technical content and awareness of women’s issues in data. 

Developing databases and Azure Data Factory pipelines is just the beginning. Once the code has been committed to source control, moving code between environments can be cumbersome in a manual environment. When multiple databases are involved or database changes need to be deployed with ADF pipeline changes, tracking the proper builds of each solution is critical. Otherwise, the quality assurance team may test incompatible builds, leading to wasted time and potentially allowing unsupported changes to be deployed together. 
 
This session will introduce database developers and administrators to build and release pipelines in Azure Data Factory. Participants will gain hand-on experience, working with a demonstration database and a set of Data Factory artefacts to deploy to a target environment. Additionally, PowerShell will be used to do basic tests to ensure the database and ADF artifacts were deployed correctly. There are many nuances and advanced settings in Dev Ops, which will not be covered in this course.

Automate Database Deployments with Azure Pipelines

Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees. 

Now it’s time to take what you do well and go beyond IT.

In this hands-on webcast, we’ll cover the benefits of bringing multiple departments to an ITSM platform with Enterprise Service Management (ESM) capabilities and provide real-world examples of how ESM gives your departments the power of: 
• Accelerated service delivery: Streamlined service delivery times, leading to quicker resolutions and improved user satisfaction. 
• Data privacy: Protection of sensitive information, handled with the same level of security and compliance throughout the organization. 
• Structured service delivery: A way to provide consistent processes across all departments, reducing operational chaos and ensuring standardized service delivery. 
• Service accessibility: Enable employees to request services from multiple domains through a single, user-friendly interface accessible by a centralized company-wide service portal. 
• Visibility of service quality: Provide real-time insights into service quality and enable proactive improvements.

Build Efficient Service Processes Across the Enterprise

This webcast dives into the evolving complexities of networks, applications, and databases and how organizations can increase visibility, intelligence, and productivity through a unified platform.

Learn how SolarWinds Hybrid Cloud Observability integrates with Database Performance Analyzer to enhance database performance by
• monitoring and optimizing applications, servers, and databases
• tracking configurations
• offering performance monitoring for virtual machines and hypervisors.

Simplification is the key benefit here as Hybrid Cloud Observability will help IT teams eliminate tool sprawl, accelerate issue resolutions, control costs, and reduce business risks.

Using Observability for Performance Monitoring (Episode 1)

Are you struggling with performance issues in your Azure® Synapse Dedicated SQL Pools? Or are you looking to optimize your environment for better results? 

Register for our webcast to learn about common performance issues that can impact effective use and get insights into how to resolve them. 

Join Steve Wright, senior solutions architect, as he discusses: 

• MPP architecture and key components of Synapse Dedicated SQL Pools, laying the groundwork for troubleshooting. 
• How to identify issues and discover common performance bottlenecks that can hinder the effectiveness of your Azure Synapse Dedicated SQL Pools, and the options to resolve them. 
• Get introduced to the basics of data warehousing in Microsoft Fabric and how these concepts might translate to Microsoft's latest Analytics Platform 

We’ll also answer any questions you might have about how to get optimal performance of your Synapse SQL Pools.  

Please note if you cannot attend this webcast live, a recording will be sent directly to your inbox so you can catch up on this not to be missed session in your own time.

Troubleshooting Common Issues with Synapse Dedicated SQL Pools

Discover the Latest Enhancements in SQL Sentry

Since the acquisition of SentryOne by SolarWinds, a lot of development work has gone into SQL Sentry. With each release, we aim to continue empowering Microsoft Data Professionals to achieve breakthrough performance across physical, virtual, and cloud environments. 

In this webcast, we’ll discuss some of the newest features added to SQL Sentry over the last few releases. During the webcast, we’ll be discussing the following:

• The new Enhanced Environment Health Overview dashboard built to help surface the most important information about your database environment
• The addition of SQL Server Wait Stat as part of our Top SQL monitoring to help provide users with troubleshooting and performance tuning
• Monitoring of Azure Synapse as a target, providing detailed visibility into the queries, loads, backups, and restores of all your data
• A whole host of enhancements we’ve added to our SQL Sentry Portal web client and how it’s modernized the product

During this webcast, the product leadership team of SQL Sentry will join to discuss the product roadmap and their vision for the product.

If you are an existing user of SQL Sentry or considering it as a monitoring tool for your environment, this webcast is not to be missed.

What’s New in SQL Sentry

Now more than ever, it is important for professionals across various roles, levels, and functions to easily access and use operational tools designed to add value and accelerate the business. To achieve this, tools must be simple to use and integrate.  

Join us for our next SolarWinds Day virtual event, where we will share how we are making it easier than ever to access and use IT operational tools. We will introduce our latest innovations that expand the availability of our Service Desk and Database Management solutions beyond IT.   

During the event, you will:    
• Learn how we are expanding the availability of SolarWinds Service Desk to additional functions across the enterprise, standardizing processes and enhancing the delivery and management of their services.     
• Discover how we are making it easier than ever for database professionals to quickly detect, remediate, and prevent issues with the latest SQL Sentry® release. 
• See live demos and get your questions answered by subject matter experts.

SolarWinds Day: ITSM & Database Monitoring For All

This webcast explores how the integration of SolarWinds’ security products, Security Event Manager (SEM) and Access Rights Manager (ARM), with the Hybrid Cloud Observability solution helps IT admins gain visibility of security events and issues through a single-pane-of-glass.

Our presenter will guide you through the unified dashboard view that contains summary widgets from SEM, ARM, and other important data that helps to:
• proactively detect unauthorized access, suspicious activity, and unsecured configurations
• detect and respond to suspicious network activities based on real-time event correlation
• view available data of correlated, node-based events

Security Observability Alters the Mayhem to Control (Episode 2)

Digital transformation is a challenging process. For most organizations amid this journey, it means complex, distributed environments with too many disparate tools to manage it all. This leads to information silos with too many alerts making it difficult to identify root causes and resolve issues promptly. More often than not, the result is more downtime, leading to missed SLOs and SLAs, unsatisfactory customer experiences, and, ultimately, higher costs and lost revenues.
 
Join us for a comprehensive webcast exploring the power of SolarWinds Hybrid Cloud Observability and how it can accelerate your transformation journey. Whether you are considering tools consolidation, cloud migration, currently managing a hybrid cloud infrastructure, or seeking to modernize your existing cloud environment, this webcast, including a demonstration of SolarWinds solutions, will equip you with the knowledge and tools to drive success.
• Gain insights into the latest technology trends, IT operations challenges, and best practices for managing distributed environments
• Discover strategies for optimizing the performance and availability of your entire technology stack, ensuring cost-efficiency, and enhancing scalability
• Minimize downtime and meet SLAs and SLOs with AI-driven actionable tips and the ability to address IT operations challenges proactively
• Explore real-world use cases and success stories from organizations that have leveraged SolarWinds solutions to achieve transformation

Transform IT Operations with Hybrid Cloud Observability

How to Automate IT Processes for a Streamlined Service Desk

How to Implement an AI Service Desk for Enterprise IT

Measuring Service Value

Why Digital Transformation Matters for Improved Employee Experience

Being IN on Innovation - An art, a science, a mindset!

Improve DevOps effectiveness with DORA metrics + AI

Accelerating Service Management Automation via Next Gen AI-Assisted Operations

THE COMPLETE SERVICE MANAGEMENT PLATFORM at the convergence of ITSM and DevOps

Driving Innovation & Automation in ITSM

Resolving incidents and problems in an IT service management (ITSM) solution is a constant process. Devices break, users require assistance to resolve issues, and systems fail spontaneously. To reduce mean time to resolution (MTTR), automation and artificial intelligence (AI) in ITSM solutions have come a long way. 

From sentiment analysis and case deflection to the automation of workflows and ticket routing, ITSM solutions are now smart enough to quickly deflect and resolve many routine incidents. This not only reduces the firefighting in ITSM but helps deliver improved end-user/customer satisfaction within an organization. In the end, IT and service agents look like heroes and easily meet their service-level agreements (SLAs) by reducing MTTR.

In this webcast, you’ll hear from Director of Product Marketing Seyi Verma and Senior Sales Engineer Sean Sebring on how AI and automation can do the following:

• Help deflect incidents and reduce help desk tickets
• Aid and optimize ITSM processes for efficient operations
• Provide faster incident and problem resolution
• Deliver higher end-user/customer satisfaction

The Role of AI and Automation in Optimizing ITSM Processes for Efficiency

MTTR

Artificial Intelligence

Automation

IT Automation

IT Service Management

IT Service Desk

Incident Management

ITSM

Help Desk

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The Role of AI and Automation in Optimizing ITSM Processes for Efficiency

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