Enriching Employee Experience via IT Service Management Service Catalog

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Presented by

Seyi Verma, Director of Product Marketing and David Russell, Sales Engineer

About this talk

IT service management has evolved from just being an IT ticketing system to a solution encompassing the automation and delivery of services for departments outside of IT. Even though the service catalog is built into IT service management solutions, it’s a regularly underutilized feature. The use cases of the service catalog for IT are mind-blowing, and the perks associated with it can change processes for the better and drive success across an organization. In this webcast, you’ll hear from Director of Product Marketing Seyi Verma and Sales Engineer David Russell to learn how a service catalog does the following: • Enriches service experience for employees • Promotes collaboration between departments—HR, facilities, legal, finance, etc. • Helps improve employee efficiency • Is implemented in SolarWinds® Service Desk
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