How to Set, Monitor, and Manage SLAs in ITSM Solutions

Presented by

Seyi Verma, Director of Product Marketing and David Russell, Sales Engineer

About this talk

Modern IT service management (ITSM) solutions make delivering on your service-level agreements (SLAs) easier with their real-time alert systems and long-term insights keeping you updated on service performance. Whether it’s in IT, HR, or another department, managing expectations for service performance is essential. Join this webcast to hear from Director of Product Marketing Seyi Verma and Sales Engineer David Russell to learn how SolarWinds® Service Desk can help you do the following: • Effortlessly scale SLAs throughout the entire organization so you can set expectations and ensure employees receive the resources they need within an acceptable time frame • Manage SLA breaches and set automated notifications to alert the right teams when expectations aren't being met • Monitor long-term results to show areas where you can improve efficiency and your team's skills

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.