Reaching Your Users Where They Are—Request Service From Your Collaboration Tools

Presented by

Peter Di Stefano, Principal Product Marketing Manager & David Russell, Solutions Engineer

About this talk

When your users need help, it shouldn’t matter where they are or what tools they use to engage; it needs to be quick, simple, and effective. Businesses have increasingly embraced Microsoft Teams® and Slack® as communication tools. In fact, in 2022, Microsoft Teams and Slack had 270 million and 18 million active users, respectively. Due to the widespread usage of these collaboration technologies, it’s essential to reach end users where they choose to complete their work for convenience and increased productivity. With SolarWinds® Service Desk, whether you’re on a mobile device, leveraging chat, or using our self-service portal, help is at your fingertips. During this session, we’ll show you how to utilize the Microsoft Teams and Slack apps to do the following: • Request and receive service from within the desktop or mobile application • Open, view, and resolve tickets • Add comments, attachments, categories, and subcategories to tickets

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SolarWinds® Service Desk helps organizations simplify daily IT tasks, better connect with employees, and drive business productivity throughout the organization with an integrated IT asset management and service management platform.