When ITIL & IT Teams Meet: Lessons Learned to Help Get It Right the First Time

Presented by

RJ Gazarek, Product Marketing Manager & Sean Sebring, Sr. Solutions Engineer

About this talk

Information Technology Infrastructure Library (ITIL) is an IT Service Management (ITSM) framework full of recommendations and best practices for delivering efficient IT services. While implementing ITIL-aligned ITSM is the end goal, it can seem like a lot to accomplish. Where to start? Are we doing it right? Does it all really matter? While frameworks and best practices are fantastic aids, sometimes they can make it difficult to accomplish your true goal - helping your end-users and moving your business forward. Join this webcast to hear from one of our Senior Solutions Engineers and experts in this field, Sean Sebring, ITIL 4 MP, as we dive into what really happens when ITIL and IT Teams meet. We’ll talk about: • A brief overview of ITIL and why it can be helpful • The parts of ITIL that are critical to get right • Steps you can take to avoid common mistakes • Lessons we’ve learned along the way
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