When IT & ITIL Meet: A Systems Thinking Approach to People & Success

Presented by

Sean Sebring, Solutions Architect, ITIL 4 MP & RJ Gazarek Principal Product Marketing Manager

About this talk

This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there. People residing at the core of every successful ITSM strategy and implementation. ITIL recognizes organizations and people as one of the four dimensions of strong service management. We may even go so far as to say that if the people are strong in any system, the rest has a way of figuring itself out. So how do we ensure the core of our ITSM implementation is strong? How do we set our people up for the most success in a constantly shifting business landscape? How do we succeed where others have gone so wrong? Join us in this webcast to hear from one of our Senior Solutions Engineers and expert in this field, Sean Sebring, ITIL 4 MP, as we continue our dive into what happens when ITIL and IT teams meet. Sean will be joined by RJ Gazarek, Principal Product Marketing Manager and expert on systems thinking. We’ll talk about the following: • Why people are so critical to successful ITSM strategies • How to view ITSM from a systems lens • Where implementations have struggled when it comes to people • How you can avoid making similar mistakes

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