Maximizing IT Visibility with CMDB in Your Service Desk

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Presented by

Seyi Verma, Director of Product Marketing, and Sean Sebring, Sr. Solutions Engineer

About this talk

Complex, evolving IT infrastructure makes it more challenging to deliver IT services. IT departments need a way to understand the relationships within the technology environment, especially in IT service management (ITSM). This improves their ability to resolve incidents, troubleshoot problems, and execute changes. Join Seyi Verma, Director of Product Marketing, and Sean Sebring, Sr. Solutions Engineer where they will cover some easy ways to build a configuration management database (CMDB), map dependencies, and use that data to improve incident, problem, and change management practices. We will cover: - What an effective CMDB includes and how to build it - How to apply configuration items (CI) records and relationships to service delivery - The value of visually mapping technology dependencies
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