When ITSM and ITOps Meet: Debunking Myths

“ITSM and IT Ops have very little to do with each other…” We’ve heard that before and on more than several occasions. While we see where people get that idea, especially in very siloed organizations, we think there’s a better way to think about this. In this new webcast series, we will discuss how we combine these two worlds to provide a better outcome for the entire business and, more importantly, your customer. We’ll also tackle how we think about the worlds of Observability and service management as a better-together story. Join us in the first part of this new series as we discuss: • Setting the stage for IT Ops and ITSM • Understanding where they overlap and diverge • How they work better together • What you can do next Come prepared with your comments, questions, and myths you’ve heard as we get to work bringing clarity to it all.