Build Efficient Service Processes Across the Enterprise

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Presented by

RJ Gazarek

About this talk

Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees. Now it’s time to take what you do well and go beyond IT. In this hands-on webcast, we’ll cover the benefits of bringing multiple departments to an ITSM platform with Enterprise Service Management (ESM) capabilities and provide real-world examples of how ESM gives your departments the power of: • Accelerated service delivery: Streamlined service delivery times, leading to quicker resolutions and improved user satisfaction. • Data privacy: Protection of sensitive information, handled with the same level of security and compliance throughout the organization. • Structured service delivery: A way to provide consistent processes across all departments, reducing operational chaos and ensuring standardized service delivery. • Service accessibility: Enable employees to request services from multiple domains through a single, user-friendly interface accessible by a centralized company-wide service portal. • Visibility of service quality: Provide real-time insights into service quality and enable proactive improvements.
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