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Social Customer Service

Integrating Social into your Customer Service environment

The advent of Social Media caused severe, irreversible changes in customer expectations with most expecting a response within 2 hours.

This brings challenges for Service organisations, including having to maintain different systems for traditional and new channels and having unskilled staff dealing with the Social Media channels. All this is demanding on resources, and results in a fragmented view of the customer - ultimately affecting the quality of your service.

In this free 30 minute Webinar, Tquila will demonstrate how using Salesforce technology to integrate Social Media into your contact centre systems can improve service quality and efficiency, as well as enable you to produce detailed, reliable reports.

Join us as we discuss:

- The case for an integrated Customer Service system
- Why Social matters
- A live demo of an integrated Customer Service environment
- Examples of Customers already putting this into practice
- Q&A

Who should attend?

Customer Service Directors / Managers
Recorded Jul 15 2014 20 mins
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Presented by
Liliana Osorio, Social Business Practice Director & David Darkins, Senior Consultant

Network with like-minded attendees

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  • Social Customer Service Recorded: Jul 15 2014 20 mins
    Liliana Osorio, Social Business Practice Director & David Darkins, Senior Consultant
    Integrating Social into your Customer Service environment

    The advent of Social Media caused severe, irreversible changes in customer expectations with most expecting a response within 2 hours.

    This brings challenges for Service organisations, including having to maintain different systems for traditional and new channels and having unskilled staff dealing with the Social Media channels. All this is demanding on resources, and results in a fragmented view of the customer - ultimately affecting the quality of your service.

    In this free 30 minute Webinar, Tquila will demonstrate how using Salesforce technology to integrate Social Media into your contact centre systems can improve service quality and efficiency, as well as enable you to produce detailed, reliable reports.

    Join us as we discuss:

    - The case for an integrated Customer Service system
    - Why Social matters
    - A live demo of an integrated Customer Service environment
    - Examples of Customers already putting this into practice
    - Q&A

    Who should attend?

    Customer Service Directors / Managers
  • Salesforce Summer Release '14 Recorded: Jul 9 2014 24 mins
    Ben Edwards and Alan O'Mahoney
    Summer is here, so the time has come for another exciting release from Salesforce!

    The great new features are already available in Sandboxes, so take a look at our blog - http://tquila.com/blog/2014/05/30/summer-14-release, try out the features for yourself, then join us on 9 July to ensure you are making the most of them and ask our experts any questions you may have, live.

    In this 30 minute webinar we will cover:

    - General improvements to file attachments and syncing
    - Community Engagement Console - helping you engage with your customers and partners
    - Chatter Questions - supercharging the power of Chatter within your organisation
    - Salesforce1 - enhancements to custom objects, list views and reports
    - New customisation options for Service Cloud and Sales Cloud

    Who should attend?
    This webinar will include content relevant to all Salesforce standard users and systems administrators.

    We look forward to welcoming you!
An Army of Salesforce Experts
Tquila is a Salesforce Platinum Partner specialising in systems implementation. We are pure Salesforce, and like to stay ahead of the game.

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  • Title: Social Customer Service
  • Live at: Jul 15 2014 9:30 am
  • Presented by: Liliana Osorio, Social Business Practice Director & David Darkins, Senior Consultant
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