Mining for Gems: 8x ROI Monitoring Buyer Job Changes

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Presented by

David Pitta, CMO of BrightTALK, Christian Kletzl, CEO & co-founder of UserGems

About this talk

Winning new customers is hard work. Keeping them long-term is equally challenging. A lot of time, energy and resources go into maintaining happy customers, but the journey doesn’t have to stop when your core buyer changes their company or role. Identifying job changes open new growth opportunities. These former buyers are advocates and it’s likely you can fuel growth by quickly reacting to these movements. Join David Pitta, CMO at BrightTALK, and Christian Kletzl, CEO & co-founder of UserGems, as they share results of how they found 8x ROI in 90 days by quickly identifying and reacting to buyer job changes. In this session, they will discuss: - Monitoring job changes at customer and target accounts - Reacting to change with automated but personalized messaging to former buyers and new buyers at target accounts - Anticipating role churn and forecasting future impact of growth and retention
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