Today in retail, back-end processes and technologies drive tremendous change not just in customer experience, but also in operational imperatives such as accurate inventory, reliable POS, and AI tools that predict business needs. All of these technology tools require constant connectivity. In this session, we will dive into how to make connectivity decisions that greatly impact customer experience.
What we are going to cover:
-- Use cases that drive connectivity consideration
-- Back-end processes that can impact customer experience
-- Examples from retail customers