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SIAM - The Get out of Jail Card for ITSM Professionals

What are the current dilemmas CIOs are facing from CEO’s perspective? How CIOs need to mirror IT related issues against enterprise services?

ITSM and ITIL have traditionally focused on managing information technology assets and incidents. Emerging frameworks such as SIAM broaden the enterprise services world to look at service integration, governance and transparency rather than assets.

Enterprise Services Management solutions are increasingly providing, not only IT-based services, but also HR, health, and financial services; all of them managing sensitive data related to your employees. As suggested by SIAM, multi-vendor management creates new requirements for orchestrating the efficient Identity and Access Governance to an enterprise’s infrastructure.

Key takeaway of this webinar is to understand how Identity and Access Governance changes the design of Enterprise Service Management solutions – even in Cloud.
Recorded Oct 8 2014 35 mins
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Presented by
Sakari Suhonen, CEO, Efecte Corporation
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  • SIAM - The Get out of Jail Card for ITSM Professionals Recorded: Oct 8 2014 35 mins
    Sakari Suhonen, CEO, Efecte Corporation
    What are the current dilemmas CIOs are facing from CEO’s perspective? How CIOs need to mirror IT related issues against enterprise services?

    ITSM and ITIL have traditionally focused on managing information technology assets and incidents. Emerging frameworks such as SIAM broaden the enterprise services world to look at service integration, governance and transparency rather than assets.

    Enterprise Services Management solutions are increasingly providing, not only IT-based services, but also HR, health, and financial services; all of them managing sensitive data related to your employees. As suggested by SIAM, multi-vendor management creates new requirements for orchestrating the efficient Identity and Access Governance to an enterprise’s infrastructure.

    Key takeaway of this webinar is to understand how Identity and Access Governance changes the design of Enterprise Service Management solutions – even in Cloud.
Efecte ITSM Cloud – Single service point for all business services
Efecte, the ITSM SaaS Company, is changing the way enterprise services are experienced and managed through our automated, easy-to-use and innovative software.

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  • Title: SIAM - The Get out of Jail Card for ITSM Professionals
  • Live at: Oct 8 2014 12:00 pm
  • Presented by: Sakari Suhonen, CEO, Efecte Corporation
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