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How to grow your help desk into a service desk

Outgrowing your old help desk tool? Curious how an ITIL-based solution could elevate your organization?

Join Luke Grimstrup, product manager for GoToAssist, as he explores how using a service desk over a ticketing tool can help you deliver better customer support.

Attend this live webinar to learn:
• The differences between a ticketing tool and a service desk solution
• What ITIL is and why it matters
• How to make a smooth transition to a service desk
• And more…
Recorded Sep 18 2014 32 mins
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Presented by
Luke Grimstrup, Product Manager, Citrix; Gaston Perez, Manager of Information Technology, CaseBank
Presentation preview: How to grow your help desk into a service desk

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  • How to grow your help desk into a service desk Recorded: Sep 18 2014 32 mins
    Luke Grimstrup, Product Manager, Citrix; Gaston Perez, Manager of Information Technology, CaseBank
    Outgrowing your old help desk tool? Curious how an ITIL-based solution could elevate your organization?

    Join Luke Grimstrup, product manager for GoToAssist, as he explores how using a service desk over a ticketing tool can help you deliver better customer support.

    Attend this live webinar to learn:
    • The differences between a ticketing tool and a service desk solution
    • What ITIL is and why it matters
    • How to make a smooth transition to a service desk
    • And more…
  • How to Host Webinars That Attract Customers and Close More Deals Recorded: Sep 17 2014 60 mins
    Amanda Sibley, HubSpot
    Marketing webinars are nothing new. Companies have been hosting them for years to attract customers. But are you using these webinars to their fullest potential across your entire business?

    Webinars are valuable for lead generation, and they can be even more so if you collect the right registrant information. By optimizing your webinar process, you can boost future conversions and deliver higher-quality leads to sales.

    Join Amanda Sibley of HubSpot as she reveals how you can make your marketing webinars a prospect-producing machine that your sales team will love.

    Attend this live webinar to learn how to:
    • Structure webinars for easy follow-up sales conversations
    • Supply your sales team with info they need on webinar leads
    • Get more out of each webinar, including repurposed content
    • Generate more leads to support your sales team
  • Winning Strategies for your Sales Team to make Productive Sales Calls Recorded: Sep 10 2014 56 mins
    Dr. Tony Alessandra, Speaker and Author
    Selling today requires creating long-term customers rather than one-shot sales. It has evolved from a transaction mentality to building relationships; from persuading and telling to problem solving and helping; from low-price selling to value-added selling.

    In this interactive session, Dr. Tony Alessandra, widely published author and recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers,” teaches the key skills that turn a prospect into a sale, then a customer, and then an “apostle” who will “preach the gospel” about your company and products.

    Join to learn these provocative selling techniques, including:

    • Climbing the four stairs of customer loyalty
    • Crafting your competitive advantage statement to open more doors to prospect presentations
    • Knowing your competitive advantages and disadvantages
    • The best time and way to ask for and get more referrals
“Simplicity is power”
Citrix is the leader in mobile workspaces, providing virtualization, networking and cloud services to enable new ways to work better.

At Citrix, we measure the value of technology by how it benefits people. It’s about what they need to do and what they need to achieve. This vision inspires us to build mobile workspace solutions that give people new ways to work better with seamless and secure access to the apps, files and services they need on any device, wherever they go.

Because in this new era, work is no longer a place – its something you do anywhere inspiration strikes. This is better for people, better for IT and better for business. Through our innovation, commitment and a compelling vision of the future of work, we’re making a difference every day at thousands of organizations in every corner of the globe. What we do at Citrix is more than a game changer; it’s a life changer.

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  • Title: How to grow your help desk into a service desk
  • Live at: Sep 18 2014 3:00 pm
  • Presented by: Luke Grimstrup, Product Manager, Citrix; Gaston Perez, Manager of Information Technology, CaseBank
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