Enabling the First Line of Defence with Policy, Training & Issue Reporting

Presented by

Michael Rasmussen

About this talk

Front line employees are making risk and compliance decisions every day and can either protect or expose the organization to unwanted issues. Risk and compliance are not just about the back office of risk, compliance, and audit management but it is about the front office engagement and education of employees on what is acceptable and unacceptable and how to report issues. The Three Lines of Defence is a popular framework for managing Governance, Risk Management & Compliance (GRC). While a lot of attention has been given to effective management of the second (risk and compliance managers) and third line (internal audit) of defence, not a lot has focused on how to effectively engage the first line of defence: the employees and managers in the front line of the organizations. This webinar focuses on how to engage and enable the front lines of your organization through effective communication and training on policies and how to report issues and incidents in the organization. Attendees will learn: • GRC in the context of the Three Lines of Defence Model • How the second and third line of defense depend on the first line to protect the organization • How to effectively communicate and train the first line of defence on policies • Methods for first line employees to identify and report issues and incidents • How technology can automate and enable the first line of defence • Driving efficiency, effectiveness and agility into all three lines of defence

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