Using Salesforce Gamification to Improve Sales Performance

Find out how we at NewVoiceMedia uses behavioral analysis to understand which behaviors predict future sales success

Ever wonder how an inside sales software company uses inside sales software to improve sale performance? Here at NewVoiceMedia, we drink our own champagne by using ContactWorld for Sales and our sales gamification application, Motivate, to understand what makes our top performers successful. Using those insights, we are then able to onboard new reps faster and improve the performance of lower performers while gaining clearer insights into the health of our sales opportunities.

Would you like to improve sales performance, grow your active pipeline, increase calls made and meetings booked? Would you like to increase logging of new contact information and improve the overall usage of your CRM?

Gamification for Salesforce can help you do just that by fostering teamwork, collaboration, and a healthy level of competition within your sales organization that will ultimately boost the performance of your sales team.

During this webinar you will see a live demonstration of NewVoiceMedia Motivate working alongside Salesforce Sales Cloud and NewVoiceMedia ContactWorld for Sales.

You will learn how to:

- Analyze personality types and design incentives that will reward sales reps in a way that will energize them most
- Run team competitions with incentives to drive performance
- Increase sales performance through interactive, real-time leaderboards, alerts, recognition and comparisons
- Use gamification techniques to encourage your inside sales team to make more calls and engage more prospects over the phone

As part of our Summer Release, we’re unveiling several major product enhancements that will help sales and service teams have more personal phone conversations using the information they have stored in Salesforce. We are also introducing new features that will help you improve your team’s performance while enhancing the experience your customers and prospects have when they engage with your sales and service teams.
Sign up for our Summer Release webinar to see an overview of the new features and to learn the benefits of our enhancements to ContactWorld. During the webinar your will:


o Discover enhancements to the way administrators can create call flows, manage skills and easily access data in Salesforce to inform and resolve customer contacts.

o Learn how integration with Salesforce Omni-Channel Presence enables the two platforms to work together to prioritize the delivery of multichannel interactions.

o Find out how we’ve automated the process of presenting the correct local number, speed up outbound calling and significantly increasing the call answer rate. It will also be easier than ever to set up and maintain dial lists in ContactWorld.

o See how ContactPad now aligns with the Salesforce Lightning aesthetic, giving it a modern, refreshed design.

o Find out how we’ve improved the user experience in the dialer, putting frequently used features at the agent’s fingertips.

o Learn how we are enhancing WebRTC, enabling calls to be delivered in EMEA as well as in North America.

And more...

As part of our Summer Release, we’re unveiling several major product enhancements that will help sales and service teams have more personal phone conversations using the information they have stored in Salesforce. We are also introducing new features that will help you improve your team’s performance while enhancing the experience your customers and prospects have when they engage with your sales and service teams.
Sign up for our Summer Release webinar to see an overview of the new features and to learn the benefits of our enhancements to ContactWorld. During the webinar your will:


o Discover enhancements to the way administrators can create call flows, manage skills and easily access data in Salesforce to inform and resolve customer contacts.

o Learn how integration with Salesforce Omni-Channel Presence enables the two platforms to work together to prioritize the delivery of multichannel interactions.

o Find out how we’ve automated the process of presenting the correct local number, speed up outbound calling and significantly increasing the call answer rate. It will also be easier than ever to set up and maintain dial lists in ContactWorld.

o See how ContactPad now aligns with the Salesforce Lightning aesthetic, giving it a modern, refreshed design.

o Find out how we’ve improved the user experience in the dialer, putting frequently used features at the agent’s fingertips.

o Learn how we are enhancing WebRTC, enabling calls to be delivered in EMEA as well as in North America.

And more...

Is Sales Productivity a top initiative for your team this year? You’re not alone. Many companies are turning to Salesforce for this reason to consolidate systems and accelerate the deal process. While Salesforce can definitely help your team sell smarter and faster there are huge productivity benefits for integrating two solutions with Salesforce: Telephony and Configure, Price, Quote (CPQ) technology.

By integrating your phone system with your Salesforce CRM, your sales organization can benefit from a considerable surge in the number of prospects they connect with each hour of every day. But it’s not just about getting a prospect on the phone, it’s also about how effective they are at turning a conversation into a sales opportunity. By using the information you already have in Salesforce to personalize each interaction, your reps will be able to develop your sales pipeline more rapidly and ultimately book more revenue.

During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Sales and learn six ways a cloud-based inside sales software solution will help you drive sales. Learn more about the benefits of using:

- Click-to-call to avoid slow manual dialing
- Automatic call logging to improve quality
- Voicemail drops to improve outreach
- Local presence to improve pickup rates
- Automated Dialing to reach more prospects
- Integrated Salesforce reporting to track inside sales performance

By integrating your phone system with your Salesforce CRM, your sales organization can benefit from a considerable surge in the number of prospects they connect with each hour of every day. But it’s not just about getting a prospect on the phone, it’s also about how effective they are at turning a conversation into a sales opportunity. By using the information you already have in Salesforce to personalize each interaction, your reps will be able to develop your sales pipeline more rapidly and ultimately book more revenue.

During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Sales and learn six ways a cloud-based inside sales software solution will help you drive sales. Learn more about the benefits of using:

Click-to-call to avoid slow manual dialing
Automatic call logging to improve quality
Voicemail drops to improve outreach
Local presence to improve pickup rates
Automated Dialing to reach more prospects
Integrated Salesforce reporting to track inside sales performance

Join Chad Wilbourn, Senior Sales Manager at Six Pack Shortcuts, as he discusses 5 tips to building a killer sales team and streamlining your business in 2016.

Chad will specifically define how to solve your sales challenges through effective processes, technology, and systems. You will leave this webcast with practical and proven tips to improve your inside sales team’s performance.

You’re invited to join Matt Heinz, a nationally accredited Sales and Marketing leader and award-winning blogger, on July 16th at 8:30am PDT/11:30am EDT for an engaging presentation on “7 Reasons Why Inside Sales Reps Aren’t Making Quota”

Matt will specifically define how to solve your quota challenges through effective process, technology, systems and discipline. You will leave this webcast with practical and proven tips to improve your inside sales team’s performance.

Following his presentation there will be an interactive QA discussion around common sales challenges and solutions, enabling an enlightened peer-to-peer knowledge share.

Join Bob Perkins, Founder and Chairman for AA-ISP as we discuss the “State of the Union on Inside Sales”. Bob will share findings from the 2015 AA-ISP Top Challenges Research along with his observations from hundreds of meetings and benchmarking visits with senior inside sales leaders. Several key inside sales trends will be discussed including the following:

· How selling continues to shift towards a virtual/digital process
· The explosive growth of inside sales and the challenges that this presents
· The latest trends around selling models and why companies are shifting sales resources from the field to inside
· The next “Tech Boom” and how these new solutions are accelerating an already efficient virtual selling process

After reviewing the AA-ISP research and discussing several key trends, we will open the webcast up for Q&A to allow you to share your own findings and ask questions on the topic covered or questions related to your own inside selling concerns and challenges.

The customer relationship management (CRM) system and automatic call distributor (ACD) or dialer (if you’re doing outbound), are the two most essential applications in your contact center. The ACD or dialer manages the flow of incoming and outgoing interactions. The CRM system tracks the customer relationship and everything done to build and enhance it. For years, these solutions existed side by side, each performing its own function, mostly independently of one another. This is finally changing. The worlds of CRM and ACD are coming together, enabling companies to deliver a personalized and highly differentiated service experience. Join this webinar to learn:

•The definition of adaptive and intelligent routing
•How it should be used to improve the customer journey
•Case studies of applying adaptive and intelligent routing to sales, service and collections

Join Matt Kiel, Senior Director, CEB as he provides an overview of the latest CEB research study and learn how to identify aspects of your sales culture that are acting as barriers to driving new Challenger™ selling behaviors. Learn how to:

* Win based on value not price
* Build a successful and repeatable sales process
* Identify the gaps in your current selling approach

Give your team the skills to ensure your sales experience is your competitive advantage!