The Future of AI, Automation, and the Voice Experience

Presented by

Callan Schebella (Five9), Gary Barton (GlobalData), Kennedy Pereira (AT&T Business), Genefa Murphy (Five9)

About this talk

In the last decade, we’ve witnessed major technological advances in AI and automation. The art of the possible in the contact center has become a reality as we’ve witnessed the emergence of intelligent virtual agents (IVAs), automated backend systems, and more. As businesses look to create more human and empathetic customer experiences, they need to combine the power of human and digital voices to create a scalable and empowered workforce. Creating a positive experience across all channels from chat to voice is a must if you want to succeed in the future of CX. In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn: What the Voice Experience is and why it’s more than just a dial tone How Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences Why intelligent virtual agents are a game changer for digital voice How the convergence of digital and human voice is driving exemplary customer experiences
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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.