Ask the Experts: How Five9 Becomes Part of Your Extended Family

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Presented by

Erin Wilson (Director, Technical Marketing, Five9), Jason Baruch (VP Technical Account Management, Five9)

About this talk

Here at Five9, we take customer experience seriously. We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs. Although implementation is a huge part of switching solutions, we know that it’s not the end of the story. Post-implementation optimization is a step often overlooked in the industry. But not at Five9. The Five9 Technical Account Management (TAM) organization are experts who partner with our customers, advise their unique organization, share call center best practices, and plan for effective implementations. Watch this Ask the Experts webinar to hear from VP of Technical Account Management, Jason Baruch, on how Five9 provides exceptional, white-glove service to its customers by: - Partnering with customers to optimize the Five9 call center software solution - Continually seeking opportunities to increase customer satisfaction and deepen client relationships - Playing a key role on projects and advising C-level clients on call center best practices and how to implement them

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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.