Demo: Elevate the Conversation with Five9 Digital Engagement

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Presented by

Erin Wilson (Director, Technical Marketing, Five9), Melissa Stancy (Sr. Solution Consultant)

About this talk

Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY. According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition. By leveraging Five9 Digital Engagement, your customers can communicate with your brand seamlessly on any channel. Whether it be voice, email, SMS, webchat, video, or social messaging apps, Five9 preserves each customer's interaction history allowing agents to provide answers and support when and how customers demand. In this webinar we will demonstrate how a business can use Five9 Digital Engagement to: - Communicate with their customers via chat, social media, and SMS - Elevate interactions from self-service to 1:1 agent engagement - Provide seamless, exceptional customer experiences

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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.