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Involving Customer Success Early in the Sales Process

ConnectAndSell applies three principles to align customer success and sales:
- Our customer success managers are all former sales reps.
- Customer success managers lead our product test drives.
- We are our own customer: our customer success team owns our sales team’s successful use of our own product.
Recorded Mar 7 2018 41 mins
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Presented by
Chris Beall and James Townsend
Presentation preview: Involving Customer Success Early in the Sales Process

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    - We are our own customer: our customer success team owns our sales team’s successful use of our own product.
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  • Presented by: Chris Beall and James Townsend
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