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7 Steps to Launching a Self-Service Knowledge Solution

Is it possible to transform a Service Desk into a team of heroes? This 7 step presentation will guide you through the process of implementing a self-service knowledge tool that will evolve your Service Desk into a proactive and business oriented team driving value in your organization 24-7.

Level zero support or self-service, gives the Service Desk a chance to add bandwidth and begin orienting their work toward business priorities, and this will make them a team of heroes.
Recorded Nov 5 2014 35 mins
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Presented by
Per Strand,Executive Vice President, and Therese Walve, ComAround
Presentation preview: 7 Steps to Launching a Self-Service Knowledge Solution

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  • 7 Steps to Launching a Self-Service Knowledge Solution Recorded: Nov 5 2014 35 mins
    Per Strand,Executive Vice President, and Therese Walve, ComAround
    Is it possible to transform a Service Desk into a team of heroes? This 7 step presentation will guide you through the process of implementing a self-service knowledge tool that will evolve your Service Desk into a proactive and business oriented team driving value in your organization 24-7.

    Level zero support or self-service, gives the Service Desk a chance to add bandwidth and begin orienting their work toward business priorities, and this will make them a team of heroes.
Turn your support team into heroes with self-service
Web-based self-service for migration and other in-house support.

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  • Title: 7 Steps to Launching a Self-Service Knowledge Solution
  • Live at: Nov 5 2014 4:00 pm
  • Presented by: Per Strand,Executive Vice President, and Therese Walve, ComAround
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