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The Retailer’s Dilemma: Fast, Convenient & Cost-Effective Delivery

Consumers are increasingly demanding more flexibility when it comes to receiving their online orders, with the rise of locker points, sameday delivery, click and collect and pick up, drop off - it's clear to see the industry is taking note. Join us for this webinar where we will discuss the delivery landscape and how you can exceed consumer expectation through delivery.
Recorded Jul 14 2015 54 mins
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Presented by
Kees de Vos, Chief Commercial Officer, MetaPack Group & Craig Sears-Black, Managing Director, Manhattan Associates
Presentation preview: The Retailer’s Dilemma: Fast, Convenient & Cost-Effective Delivery

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  • Channel
  • Channel profile
  • Cross border returns – moving from a battleground towards a differentiator Mar 7 2017 2:00 pm UTC 60 mins
    Ton ter Laak (Vice President Sales Central & Northern Europe, MetaPack) & Patrick Haex (Managing Partner, BCI)
    Returns are seen as the next big obstacle to overcome in eCommerce delivery. Savvy consumers say that their decision to buy online is increasingly influenced by the returns options on offer. Therefore, returns need to be easy and as convenient as possible for consumers. But shopper frustrations are running high. Almost half (43%) complained that it is often difficult to find information on the returns process on an eCommerce website.

    MetaPack and Buck Consultants International are pleased to invite you to this 60-minute webinar on international returns, how they benefit your business goals and make a differentiator. Listen to industry experts Ton ter Laak (VP Sales Northern and Central Europe, MetaPack) and Patrick Haex (Managing Partner, BCI) as they present the latest insights of return preferences of online shoppers. How should you drive your returns to benefit your business? How important is tracking of returns for your customers’ experience? If so, how can you best implement this in your overall strategy? And what does it mean for owning the last mile/your carrier landscape?

    The session will also include an overview of how MetaPack and BCI can help your business keep up with consumer demand and to ensure a fluid returns process.

    What you will learn?
    •Recent trends and development in international returns
    •Impact of alternative service offerings
    •Current and future return models to support customers’ demands
    •Latest insight of customers’ expectations
    •Effective cross border return management
    •Returns influence on your carrier landscape
    •Best practice examples
  • Seamless Cross Border Delivery Experience Recorded: Oct 11 2016 59 mins
    Ton ter Laak (VP Northern/Central Europe, MetaPack) & Patrick Haex (Managing Partner, BCI)
    Cross border eCommerce is in constant growth as consumers increasingly shop internationally. This opens new questions for retailers and brands: does speed really matters? Does offering multiple delivery options drive top line revenue? If so, how to support this from an Operations and Distribution perspective? And what does it mean for Marketing?

    MetaPack and Buck Consultants International are pleased to invite you to this 60 minute webinar on European cross border eCommerce. Listen to industry experts as they present the latest about fulfilment models, distribution, and the impact of speed and service offerings on customer satisfaction, recurring revenue, shipping solutions and carrier options.

    What you will learn?
    •Recent trends and developments in European cross border eCommerce
    •Impact of alternative service offerings such as delivery slots and delivery times
    •Current and future distribution models to support customer expectations
    •Cross border shipping solutions and related carriers
    •Effective cross border returns management
    •Best practice examples
  • The Retailer’s Dilemma: Fast, Convenient & Cost-Effective Delivery Recorded: Jul 14 2015 54 mins
    Kees de Vos, Chief Commercial Officer, MetaPack Group & Craig Sears-Black, Managing Director, Manhattan Associates
    Consumers are increasingly demanding more flexibility when it comes to receiving their online orders, with the rise of locker points, sameday delivery, click and collect and pick up, drop off - it's clear to see the industry is taking note. Join us for this webinar where we will discuss the delivery landscape and how you can exceed consumer expectation through delivery.
  • Returns: The New Battleground for eCommerce Retailers Recorded: Apr 21 2015 59 mins
    David Staunton, Vicky Brock
    On the 21st April MetaPack will bring you our first webinar of the year, looking into how a good returns process encourages purchase and maintains customer satisfaction. The session will also include an overview of how MetaPack can help your business keep up with consumer demand and to ensure a fluid returns process.
    Returns are increasingly seen as the next big obstacle to overcome in eCommerce delivery. New original research by Gartner in collaboration with MetaPack shows that customers often hesitate to purchase goods online as they are afraid of a complicated or costly returns process that takes the joy and convenience out of online shopping. A whopping 83% of consumers would shop more at a retailer that made the returns process easy. What is more, this figure was independent of the age or shopping habits of the consumer, meaning that improving the returns process would appeal to vertically all consumers.
  • Boost eCommerce Revenue through Delivery Recorded: Nov 27 2014 54 mins
    Guest Speaker: Michelle Beeson, Analyst, Forrester Research & Angela O'Connell, Marketing & Strategy Director, MetaPack Group
    MetaPack is hosting a webinar featuring Forrester to bring you research illustrating how to boost eCommerce revenue by enhancing delivery capabilities. The event will present original research conducted by Forrester Consulting into the behaviour and attitudes of major retailers across Europe:

    -Do delivery options have an impact on customer loyalty?
    -How are retailers keeping pace with consumer demand?
    -Cross border trade: possibility or pitfall?
    -Does a multi-carrier strategy mean efficient operations?
Better Choice, More Freedom
MetaPack’s mission is to make eCommerce delivery more cost effective, convenient and enjoyable, wherever an order is made, wherever stock is held and wherever the delivery is required. Our channel will explore challenges and possibilities in maximising eCommerce delivery for the retail industry.

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  • Title: The Retailer’s Dilemma: Fast, Convenient & Cost-Effective Delivery
  • Live at: Jul 14 2015 1:00 pm
  • Presented by: Kees de Vos, Chief Commercial Officer, MetaPack Group & Craig Sears-Black, Managing Director, Manhattan Associates
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