Cross border returns – moving from a battleground towards a differentiator
Returns are seen as the next big obstacle to overcome in eCommerce delivery. Savvy consumers say that their decision to buy online is increasingly influenced by the returns options on offer. Therefore, returns need to be easy and as convenient as possible for consumers. But shopper frustrations are running high. Almost half (43%) complained that it is often difficult to find information on the returns process on an eCommerce website.
MetaPack and Buck Consultants International are pleased to invite you to this 60-minute webinar on international returns, how they benefit your business goals and make a differentiator. Listen to industry experts Ton ter Laak (VP Sales Northern and Central Europe, MetaPack) and Patrick Haex (Managing Partner, BCI) as they present the latest insights of return preferences of online shoppers. How should you drive your returns to benefit your business? How important is tracking of returns for your customers’ experience? If so, how can you best implement this in your overall strategy? And what does it mean for owning the last mile/your carrier landscape?
The session will also include an overview of how MetaPack and BCI can help your business keep up with consumer demand and to ensure a fluid returns process.
What you will learn?
•Recent trends and development in international returns
•Impact of alternative service offerings
•Current and future return models to support customers’ demands
•Latest insight of customers’ expectations
•Effective cross border return management
•Returns influence on your carrier landscape
•Best practice examples
RecordedMar 7 201761 mins
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Sebastian Naylor, Product Owner, Metapack and Laura Matthews, Content Marketing Manager, Metapack
Do you have a successful strategy to manage Returns?
41% of consumers say they sometimes or often purchase multiple products online knowing they will return some or all of them. Retailers and brands need to get the returns experience right to reduce basket abandonment, increase conversion and increase customer loyalty.
Learn how you can reduce your reverse supply chain costs and provide a differentiated returns experience in our webinar.
We will share best practise examples and insight for getting returns right.
Kent Allen, co-founder, Global eCommerce Leaders Forum and Metapack
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Learn how crafting a transparent post-order experience localized to the unique preferences of shoppers in different markets fosters customer loyalty. Leave with actionable insights about how US brands can create a more dynamic delivery experience as they expand into Europe – and how lessons learned abroad can help them optimize the shipping and delivery experience in Canada and the US. Fill out the form to set up your free BrightTALK account and reserve your spot for our upcoming webinar.
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You can join an unrivalled gathering of senior eCommerce executives at TDC Global, simply by registering for the session below.
Live Session 3 - eCommerce & Customer Experience: Opportunities and Challenges - introduced by Maria Canton, Global Marketing Director, MetaPack
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14:55 - 15:25 - Creating loyalty through the post-purchase engagement - Duncan Licence, MetaPack
For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/
MetaPack’s mission is to make eCommerce delivery more cost effective, convenient and enjoyable, wherever an order is made, wherever stock is held and wherever the delivery is required. Our channel will explore challenges and possibilities in maximising eCommerce delivery for the retail industry.
Cross border returns – moving from a battleground towards a differentiatorTon ter Laak (Vice President Sales Central & Northern Europe, MetaPack) & Patrick Haex (Managing Partner, BCI)[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]61 mins