Cross border returns – moving from a battleground towards a differentiator

Presented by

Ton ter Laak (Vice President Sales Central & Northern Europe, MetaPack) & Patrick Haex (Managing Partner, BCI)

About this talk

Returns are seen as the next big obstacle to overcome in eCommerce delivery. Savvy consumers say that their decision to buy online is increasingly influenced by the returns options on offer. Therefore, returns need to be easy and as convenient as possible for consumers. But shopper frustrations are running high. Almost half (43%) complained that it is often difficult to find information on the returns process on an eCommerce website. MetaPack and Buck Consultants International are pleased to invite you to this 60-minute webinar on international returns, how they benefit your business goals and make a differentiator. Listen to industry experts Ton ter Laak (VP Sales Northern and Central Europe, MetaPack) and Patrick Haex (Managing Partner, BCI) as they present the latest insights of return preferences of online shoppers. How should you drive your returns to benefit your business? How important is tracking of returns for your customers’ experience? If so, how can you best implement this in your overall strategy? And what does it mean for owning the last mile/your carrier landscape? The session will also include an overview of how MetaPack and BCI can help your business keep up with consumer demand and to ensure a fluid returns process. What you will learn? •Recent trends and development in international returns •Impact of alternative service offerings •Current and future return models to support customers’ demands •Latest insight of customers’ expectations •Effective cross border return management •Returns influence on your carrier landscape •Best practice examples

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