State of eCommerce Delivery Report - North American Insights
Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Report: North American Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make.
In this webinar, we’ll highlight the latest trends and insights from the report, taking a deep dive into key insights from North American consumers, including the growing appetite for energy-conscious delivery alternatives and a willingness to spend more money when purchasing luxury items.
Title: State of eCommerce Delivery (North American insights)
Date: January 29th, 2019
Time: 10:00 PST / 13:00 EST
Host: Maria Dahlqvist Canton, Global Marketing Director, MetaPack
Get the report: http://www.metapack.com/report/2018-state-of-ecommerce-delivery-report-north-american-insights/
RecordedJan 29 201944 mins
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Sebastian Naylor, Product Owner, Metapack and Laura Matthews, Content Marketing Manager, Metapack
Do you have a successful strategy to manage Returns?
41% of consumers say they sometimes or often purchase multiple products online knowing they will return some or all of them. Retailers and brands need to get the returns experience right to reduce basket abandonment, increase conversion and increase customer loyalty.
Learn how you can reduce your reverse supply chain costs and provide a differentiated returns experience in our webinar.
We will share best practise examples and insight for getting returns right.
Kent Allen, co-founder, Global eCommerce Leaders Forum and Metapack
Curious about how to grow customer engagement and increase conversion while improving the cross-border ecommerce shopping experience? Start by making the global delivery experience more dynamic!
Join GELF and GELF NYC ’19 Platinum sponsor, Metapack, for this new webinar that will preview some of the key themes of this year’s program (September 19th). The GELF team will open the webinar by discussing how the latest international market data and cross-border ecommerce trends have defined the program for GELF NYC ’19. Drawing on lessons learned by some of the world’s leading brands, the webinar will also explore how consumer delivery expectations differ from country-to-country and continent-to-continent.
Learn how crafting a transparent post-order experience localized to the unique preferences of shoppers in different markets fosters customer loyalty. Leave with actionable insights about how US brands can create a more dynamic delivery experience as they expand into Europe – and how lessons learned abroad can help them optimize the shipping and delivery experience in Canada and the US. Fill out the form to set up your free BrightTALK account and reserve your spot for our upcoming webinar.
Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices.
In this webinar, we will highlight the importance of providing flexible and varied customer delivery options, and look at MetaPack’s new Delivery Options Benchmark report, which gives insight into the range of delivery options provided by 52 global retailers and brands in the UK, US, France, Germany, Spain and Canada.
For U.S. retailers and brands looking to expand globally and grow their revenue, the European market is attractive. Entering and expanding in Europe is challenging, but with the right guidance and preparation, it can be both achievable and lucrative. Cross-border retailers who can provide a superior delivery experience will be able to succeed in building customer loyalty and benefit from consumers with an appetite for e-commerce.
In this webinar we’ll look at MetaPack’s recently published guide which provides insight into the European market, highlighting the complexities and offering guidance for U.S. retailers and brands.
This is a must-attend webinar for retailers and brands interested in their cross-delivery strategy.
Chaired by Zoë Schouten, Pre Sales Manager, MetaPack.
In this recorded panel session from TDC Global, we ask who should own the customer relationship: the brand, the retailer or the marketplace?
And what is the role of the carrier: should they be building direct customer relationships?
Philippe Hemard, Founder, PHC
Tim Jones, Director of Marketing, DPD
Martijn de Lange, CEO, Hermes
Klaus Goeldenbot, Chief Executive, Nisbets PLC
Alex Vassiliev, Chief International Officer, Yandex Market
Not on the High Street is the leading curated marketplace, connecting the best small creative businesses with the world, offering customers unique designs, high-quality craftsmanship and inspiring stories about the people who make them.
In her talk from TDC Global, Julia invites you to learn more about the challenges of smaller shippers - as well as ways the industry can overcome those.
Retailers and brands need to reconsider the transactional relationships they have with their customers if they are to keep those customers coming back. Figuring out how to use post-purchase engagement to meet customers expectations and to create loyal customers is critical for creating a sustainable business.
In this recorded session from TDC Global, Join Duncan Licence for insight into post-purchase loyalty, original research on consumer expectations and MetaPack’s plans in this space.
Steve Oliver, the co-Founder and Group CEO of musicMagpie (UK) and Decluttr (US) shares his story of how a business that was started in his garage, trading a few boxes of old CD’s and DVD’s, became the biggest seller in the world on both of the major global platforms of Amazon Marketplace and eBay.com and the focus that has been required on providing the consumer with world-class logistics, both inbound as they buy product from consumers and outbound as they resell it.
In this recorded session from TDC Global, Steve also discusses the reinvention of the business from purely trading in CD’s and DVD’s to now being the UK’s biggest and best mobile phone recycler (which is now more than 50% of the business), the growth of the direct online musicMagpie store and the rapid growth of the group’s US brand, Decluttr.com, which in less than 5 years has become a $50m turnover business and the different challenges that operating consumer logistics in the US has presented to the ones faced in the UK.
The UK retail landscape is going through a radical shift, driven by customer behaviour and the changing role of technology. As further consolidation occurs across the retail landscape, there will be fewer but larger shopping destinations that will be customer-centric, technology-forward and global in nature.
In this recorded session from TDC Global, Neil McLauchlan explains how eBay will continue to be one of those destinations by embracing disruptive technology, innovating on behalf of customers and driving business growth around the world.
In this recorded session from TDC Global, Holland and Barrett’s Emma Mead talked us through their approach to the customer delivery experience. Emma described the retailer’s approach to segmenting customers to ensure the customer journey and delivery is suitable for all.
Finally, Emma gives some useful insights into providing a consistent customer delivery experience across different geographies.
When planning fulfilment there is no such thing as a typical day. The type of product, day of the week or year, the purchasing device used and even the weather can all influence the shape of customer purchasing decisions, and some are also factors in the returns journey.
In this recorded session from TDC Global, Bruce Harryman from John Lewis takes a look behind the average in-day profile, explores the impact that these various components have on the pattern of online demand and considers what this means from a planning perspective.
Avon has been delivering beauty products to doors for over a century – selling through millions of Avon Representatives to customers across the world. It’s a 130-year business model that is undergoing a huge transformation.
Supply chain evolution (and revolution) is core to Avon’s transformation strategy. The ultimate aim – to delight HER – the Beauty Entrepreneur at the centre of the business, selling through her social networks.
In this recorded session from TDC Global, Graeme Carter (Group Vice President, Avon) will share more about Avon’s plan to open up the business to future growth – through digitisation, through partnerships and through new and innovative ways of working.
In today’s ultra-competitive e-commerce space, a retailer’s delivery proposition is fast becoming THE defining characteristic of success, and with that businesses are increasingly focusing their online strategy around their delivery proposition.
For those calling the shots on delivery, that means amazing opportunity, but also greater analysis of the impact delivery can have on the brand, CX and NPS.
In this recorded session from TDC Global, join Mike Richmond (Chief Commercial Officer, Doddle) as we take a whistlestop tour through this world in which logistics and brand are fused.
Find out which retailers are getting it right and discover a few easy wins to transform delivery from a necessary function into a memorable experience with the power to attract new customers, create differentiation and win loyalty.
Prof. Matthew J. Goodwin (University of Kent/Chatham House)
Brexit: Where are we now, why does it matter?
In this recorded session from TDC GLobal, Professor Matthew Goodwin (University of Kent/Chatham House) considers the current status and direction of the Brexit negotiations, the state of public opinion and the longer-term currents that are reshaping British politics.
In this session from TDC Global, Martijn Bertisen, UK Sales Director, Google, talks about what is required to compete in the maturing digital ecosystem and how partnering along the retail value chain is setting up businesses for profitable growth into the future.
He takes us through practical ways in which adopting data and technology throughout the retail organisation is delivering growth and commercial efficiencies back to Google’s partners.
Alibaba Group’s 11.11 Global Shopping Festival generated $30.8 billion GMV in a single day. In this recorded session from TDC Global, Xuan Jin, Lead Solutions Architect of Alibaba, gives us a behind the scenes view on what it takes to manage such influx in transactions and deliveries.
Xuan also explores the rise of the connected store and the evolution of retail, including some tangible case studies.
In this recorded session from TDC Global, MetaPack Founder Patrick Wall opens The Delivery Conference, now in its 10th year.
Patrick takes us through the 2018/19 peak performance and highlights major year-on-year trends in eCommerce delivery. He features key conclusions from MetaPack’s recent consumer research and gives MetaPack’s view of noteworthy eCommerce trends over the next three years.
Retail brands across the globe are rightly worried. The High Street is severely wounded: much-loved brands are shutting up shop, department stores are closing and even the mighty supermarkets are losing market share.
At the same time, AI and robotics threaten to change the way we live, work and consume forever. One thing is certain: the age of disruption has just begun.
In this recorded session from TDC Global, Retail Futurist, Howard Saunders, takes us on a high-energy, jargon-free journey into the future to spell out how we can best prepare for this unprecedented consumer landscape.
For the first time, MetaPack will be live streaming from The Delivery Conference 2019 (TDC Global), the number one event for eCommerce delivery. Our focus will be on the eCommerce and Customer Experience Stream, where you can enjoy 4 different sessions.
Taking place in London on Tuesday 26th February 2019, TDC Global will bring together 1300+ attendees – 70% of which are from the leading retailers and brands.
You can join an unrivalled gathering of senior eCommerce executives at TDC Global, simply by registering for the session below.
Live Session 3 - eCommerce & Customer Experience: Opportunities and Challenges - introduced by Maria Canton, Global Marketing Director, MetaPack
14:40 - 14:55 - Connecting small businesses with the world - Julia Bindley, Not on the High Street
14:55 - 15:25 - Creating loyalty through the post-purchase engagement - Duncan Licence, MetaPack
For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/
MetaPack’s mission is to make eCommerce delivery more cost effective, convenient and enjoyable, wherever an order is made, wherever stock is held and wherever the delivery is required. Our channel will explore challenges and possibilities in maximising eCommerce delivery for the retail industry.