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How Delivery Options Let You Differentiate Your Business

Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices.

In this webinar, we will highlight the importance of providing flexible and varied delivery options, which can Increase conversion, reduce basket abandonment and build brand loyalty.

We will also showcase the Delivery Options Maturity index; MetaPack's industry benchmark report.
Live online Apr 4 2:00 pm UTC
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Presented by
Duncan Licence
Presentation preview: How Delivery Options Let You Differentiate Your Business

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  • How Delivery Options Let You Differentiate Your Business Apr 4 2019 2:00 pm UTC 60 mins
    Duncan Licence
    Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices.

    In this webinar, we will highlight the importance of providing flexible and varied delivery options, which can Increase conversion, reduce basket abandonment and build brand loyalty.

    We will also showcase the Delivery Options Maturity index; MetaPack's industry benchmark report.
  • A Guide For US Retailers And Brands Shipping To Europe Mar 28 2019 6:00 pm UTC 60 mins
    MetaPack
    For U.S. retailers and brands looking to expand globally and grow their revenue, the European market is attractive. Entering and expanding in Europe is challenging, but with the right guidance and preparation, it can be both achievable and lucrative. Cross-border retailers who can provide a superior delivery experience will be able to succeed in building customer loyalty and benefit from consumers with an appetite for e-commerce.

    In this webinar we’ll look at MetaPack’S upcoming whitepaper, which provides insight into the European market, highlighting the complexities and offering guidance for U.S. retailers and brands.

    This is a must-attend webinar for retailers and brands interested in their cross-delivery strategy.
  • The Delivery Conference 2019 Live - Opportunities and Challenges Recorded: Feb 26 2019 49 mins
    Various
    For the first time, MetaPack will be live streaming from The Delivery Conference 2019 (TDC Global), the number one event for eCommerce delivery. Our focus will be on the eCommerce and Customer Experience Stream, where you can enjoy 4 different sessions.

    Taking place in London on Tuesday 26th February 2019, TDC Global will bring together 1300+ attendees – 70% of which are from the leading retailers and brands.

    You can join an unrivalled gathering of senior eCommerce executives at TDC Global, simply by registering for the session below.

    Live Session 3 - eCommerce & Customer Experience: Opportunities and Challenges - introduced by Maria Canton, Global Marketing Director, MetaPack

    (14:40-15:25 GMT)

    Agenda:

    14:40 - 14:55 - Connecting small businesses with the world - Julia Bindley, Not on the High Street

    14:55 - 15:25 - Creating loyalty through the post-purchase engagement - Duncan Licence, MetaPack

    For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/

    #TDCGlobal
  • The Delivery Conference 2019 Live - Global eCommerce Recorded: Feb 26 2019 115 mins
    Various
    For the first time, MetaPack will be live streaming from The Delivery Conference 2019 (TDC Global), the number one event for eCommerce delivery. Our focus will be on the eCommerce and Customer Experience Stream, where you can enjoy 4 different sessions.

    Taking place in London on Tuesday 26th February 2019, TDC Global will bring together 1300+ attendees – 70% of which are from the leading retailers and brands.

    You can join an unrivalled gathering of senior eCommerce executives at TDC Global, simply by registering for the session below.

    Live Session 2 - eCommerce & Customer Experience: Global eCommerce - introduced by Ton ter Laak, General Manager Europe, MetaPack

    (11:25-13:25 GMT)

    Agenda:

    11:25 - 11:45 - Making over a beauty icon - Graeme Carter, Avon

    11:45 - 12:05 - CX in the last mile – why delivery matters - Mike Richmond, Doddle

    12:05 - 12:25 - Emma Mead, Holland and Barrett

    12:25 - 12:45 - Online Demand Planning - Bruce Harryman, John Lewis

    12:45 - 13:05 - From the converted garage to becoming the biggest seller in the world on Amazon and eBay ….and everything in between! - Steve Oliver, Music Magpie

    13:05 - 13:25 - Empowering British business in a climate of uncertainty - Neil McLauchlan, eBay

    For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/

    #TDCGlobal
  • The Delivery Conference 2019 Live - Panel Discussion Recorded: Feb 26 2019 39 mins
    Zoë Schouten
    Couldn’t make it to TDC Global this year? or simply want to recap on the sessions? Good news – you can still catch the number one event in eCommerce delivery! For the first time, MetaPack were live streaming and have over 5 hours of recorded video content for you to enjoy.

    We recorded sessions from the eCommerce and Customer Experience Stream, so you can access 8 different talks from leading retailers, carriers and brands. In addition to this stream, you can also enjoy exclusive video content from the morning session, including opening presentations from MetaPack Founder Patrick Wall and Retail Futurist Howard Saunders.

    Panel Discussion - 26th February:

    "Who Owns the Relationship with the Customer?" - chaired by Zoë Schouten, Pre Sales Manager, MetaPack

    This panel will address who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships?

    Panellists:

    Philippe Hemard, Founder of PHC
    Tim Jones, Director of Marketing, DPD
    Martijn de Lange, CEO, Hermes
    Klaus Goeldenbot, Chief Executive, Nisbets PLC
    Alex Vassiliev, Chief International Officer, Yandex Market

    For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/

    #TDCGlobal
  • The Delivery Conference 2019 Live - Opening Presentations Recorded: Feb 26 2019 132 mins
    Various
    For the first time, MetaPack will be live streaming from The Delivery Conference 2019 (TDC Global), the number one event for eCommerce delivery. Our focus will be on the eCommerce and Customer Experience Stream, where you can enjoy 4 different sessions.

    Taking place in London on Tuesday 26th February 2019, TDC Global will bring together 1300+ attendees – 70% of which are from the leading retailers and brands.

    You can join an unrivalled gathering of senior eCommerce executives at TDC Global, simply by registering for the session below.

    Session 1 - The Delivery Conference 2019 - Opening Presentations

    (08:25 - 10:55 GMT)

    Agenda:

    08:55 ‐ 09:15 - Patrick Wall, Founder, MetaPack - Welcome and Trends in Delivery
    09:15 ‐ 09:45 - Howard Saunders, Retail Futurist, Twenty-second and fifth
    09:45 ‐ 10:05 - Xuan Jin, Lead Solutions Architect, Alibaba
    10:05 ‐ 10:25 - Professor Matthew Goodwin, University of Kent/Chatham House
    10:25 ‐ 10:55 - Martijn Bertisen, UK Sales Director, Google

    For the full agenda visit https://www.thedeliveryconference.com/tdc-global/agenda/

    #TDCGlobal
  • State of eCommerce Delivery Report - North American Insights Recorded: Jan 29 2019 44 mins
    Maria Dahlqvist Canton, Global Marketing Director, MetaPack
    Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Report: North American Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make.

    In this webinar, we’ll highlight the latest trends and insights from the report, taking a deep dive into key insights from North American consumers, including the growing appetite for energy-conscious delivery alternatives and a willingness to spend more money when purchasing luxury items.

    Webinar Details:

    Title: State of eCommerce Delivery (North American insights)
    Date: January 29th, 2019
    Time: 10:00 PST / 13:00 EST
    Host: Maria Dahlqvist Canton, Global Marketing Director, MetaPack

    Get the report: http://www.metapack.com/report/2018-state-of-ecommerce-delivery-report-north-american-insights/
  • State of eCommerce Delivery - 2018 Consumer Research Results Recorded: Dec 11 2018 37 mins
    Maria Dahlqvist Canton, Global Marketing Director, MetaPack
    Retailers and brands recognise that delivery is a key part of improving the customer experience and increasing customer loyalty. Do you know the most important factors driving the delivery experience for consumers?

    This webinar will highlight the latest trends and insight from the MetaPack 2018 State of eCommerce Delivery Consumer Research report. This is MetaPack’s annual survey into consumer expectations regarding delivery.

    We have surveyed 3500 consumers across the world to examine how the delivery choices shoppers encounter influence the purchasing decisions they make. In this year’s report, we found significant insights, including the growing appetite for energy-conscious delivery alternatives and a willingness to spend more money when purchasing luxury items.
  • Ship from Store - Making Stores Your Competitive Advantage (Europe) Recorded: Oct 30 2018 43 mins
    Alexei Haigh
    As consumer shopping and delivery expectations increase, retailers and brands need to be more agile to respond to the changing delivery landscape, and customer needs. Physical stores can be a key differentiator for retailers, with Ship from Store allowing them to make deliveries from their local in-store inventory rather than from a regional hub/warehouse.

    Cost reductions, greater delivery options and increased customer loyalty are just some of the benefits of Ship from Store.

    Learn more about how this new and exciting proposition can help make delivery your competitive advantage.

    This webinar is for audiences in the UK & Europe.
  • Ship from Store - Making Stores Your Competitive Advantage (North America) Recorded: Oct 23 2018 39 mins
    Alexei Haigh
    Ship from Store is an innovative way for retailers to respond to the changing delivery landscape by making use of their store network. Ship from Store allows retailers and brands to make deliveries from their local in-store inventory rather than from a regional hub or warehouse.

    Learn how the ‘Ship from Store’ model puts retailers back in the driving seat. Increased customer conversion, improved inventory optimisation and lower shipping costs are just some of the benefits we’ll cover. Join us on October 23rd to help define your future delivery strategy.
  • Mastering The Customer Delivery Experience Recorded: Aug 9 2018 58 mins
    Duncan Licence
    As the online retail industry continues to grow, the internet has quickly become the go-to shopping destination for consumers in the US. This means that major brands and retailers must work harder to improve their offering and meet the changing expectations of consumers.

    In this webinar, we will look at how delivery personalization, delivery loyalty programmes and ever-evolving consumer expectations are changing the online shopping experience for good.

    Webinar Agenda:

    - Inside the latest consumer insights and expectations
    - The retailer's dilemma - how to provide convenient & cost effective delivery
    - 10 areas where retailers and brands are innovating in delivery
    - Best practice in delivery (dos and don'ts for retailers and brands)
  • MetaPack Carrier Mapping Demo Recorded: Jul 25 2018 31 mins
    Alexei Haigh / Frits van Gansewinkel
    MetaPack Carrier Mapping is the fastest route to carriers and the number one resource for retailers and brands to analyse carrier routes and services.

    Watch this webinar for a free demo of the most comprehensive carrier label library in the world. As a ‘gazette’ of carrier services, you’ll be able to search and visualise carrier data by origin, destination, service code and service types such as Economy, Express, Next Day, Premium and PUDO.

    Originally launched at The Delivery Conference 2018, MetaPack Carrier Mapping has undergone several new developments since, making it more comprehensive and easier to use.
  • How to Provide a Winning Customer Delivery Experience Recorded: May 24 2018 61 mins
    Duncan Licence
    With the growth of online retail, the internet is fast becoming the shopping destination of choice for consumers. As a result, leading retailers and e-commerce brands must work harder to meet rising consumer expectations and to differentiate their offer in an important area.

    Personalised delivery, loyalty programmes, and increased customer expectations show that when it comes to winning and retaining customers, delivery can make or break the online shopping experience.

    Join us for this free webinar as we take a deep dive into the practicalities of providing a seamless delivery experience.

    With our expert panel, you’ll receive the latest insights into customer expectations, as well as practical advice on:

    -How delivery influences purchasing decisions
    -The new era of delivery through personalisation
    -The growth of delivery loyalty programmes
    -10 areas of innovation for brands & retailers in 2018
    -Best practices in providing customer delivery
  • Introducing Delivery Intelligence Recorded: Mar 6 2018 57 mins
    Duncan Licence
    Retailers, brands and shippers can use MetaPack Delivery Intelligence to navigate an increasingly complex delivery landscape and manage their customer promise on delivery choice and performance.

    Customer’s expectations on delivery choice and performance is becoming an increasingly important factor. In response to this, shippers are differentiating their offerings and contributing to an increasingly complex delivery landscape.

    Our 45-minute webinar will give you an overview of the product and the benefits and show you how you can leverage insights, allowing for data-driven decisions to ensure a consistent delivery experience for consumers.
  • Cross border returns – moving from a battleground towards a differentiator Recorded: Mar 7 2017 61 mins
    Ton ter Laak (Vice President Sales Central & Northern Europe, MetaPack) & Patrick Haex (Managing Partner, BCI)
    Returns are seen as the next big obstacle to overcome in eCommerce delivery. Savvy consumers say that their decision to buy online is increasingly influenced by the returns options on offer. Therefore, returns need to be easy and as convenient as possible for consumers. But shopper frustrations are running high. Almost half (43%) complained that it is often difficult to find information on the returns process on an eCommerce website.

    MetaPack and Buck Consultants International are pleased to invite you to this 60-minute webinar on international returns, how they benefit your business goals and make a differentiator. Listen to industry experts Ton ter Laak (VP Sales Northern and Central Europe, MetaPack) and Patrick Haex (Managing Partner, BCI) as they present the latest insights of return preferences of online shoppers. How should you drive your returns to benefit your business? How important is tracking of returns for your customers’ experience? If so, how can you best implement this in your overall strategy? And what does it mean for owning the last mile/your carrier landscape?

    The session will also include an overview of how MetaPack and BCI can help your business keep up with consumer demand and to ensure a fluid returns process.

    What you will learn?
    •Recent trends and development in international returns
    •Impact of alternative service offerings
    •Current and future return models to support customers’ demands
    •Latest insight of customers’ expectations
    •Effective cross border return management
    •Returns influence on your carrier landscape
    •Best practice examples
Better Choice, More Freedom
MetaPack’s mission is to make eCommerce delivery more cost effective, convenient and enjoyable, wherever an order is made, wherever stock is held and wherever the delivery is required. Our channel will explore challenges and possibilities in maximising eCommerce delivery for the retail industry.

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  • Live at: Apr 4 2019 2:00 pm
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