Getting Returns right: How to make your returns experience exceptional

Presented by

Sebastian Naylor, Product Owner, Metapack and Laura Matthews, Content Marketing Manager, Metapack

About this talk

Do you have a successful strategy to manage Returns? 41% of consumers say they sometimes or often purchase multiple products online knowing they will return some or all of them. Retailers and brands need to get the returns experience right to reduce basket abandonment, increase conversion and increase customer loyalty. Learn how you can reduce your reverse supply chain costs and provide a differentiated returns experience in our webinar. We will share best practise examples and insight for getting returns right.

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