Future of eCommerce: Post-Lockdown Predictions

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Panel: Chloe Harris of Farfetch, Duncan Licence of Metapack, Ian Jindal of InternetRetailing

About this talk

Recent figures suggest eCommerce sales, driven largely by the onset of the COVID-19 pandemic, have risen 88% globally. With the internet awash with eCommerce experts analyzing the current state of online shopping as well as highlighting the challenges of fulfillment that we’re currently experiencing; focus is beginning to shift to what happens after the crisis, when these challenges are no longer prevalent. Hopefully sooner rather than later, this global threat will pass, and physical stores will once again open their doors to the masses. As current barriers such as air lane closures and social distancing measures are removed, will we return to business as usual? What will the new ‘normal’ look like? Our panel of experts will discuss current consumer behavior, as well as delivery and eCommerce trends that might signal what online shopping will look like post-pandemic. With speakers including experts from across the eCommerce landscape, they’ll take a deep dive into the key learnings retail leaders and delivery providers should be taking away from this period of disruption, in order to thrive in the future retail environment. Panel: Chloe Harris - Development Director- Delivery & Returns at Farfetch, Duncan Licence - VP Product & Partnerships at Metapack, Ian Jindal - Editor-in-Chief at InternetRetailing Moderated by Steve Allen of Metapack.
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