Name: Discussion: BOPIS – Hybrid eComm
Start: 2020-06-04T15:00:00Z
End: 2020-06-04T15:00:19.000Z
Location: BrightTALK
Rating: 5

As the Global leading provider of eCommerce delivery management technology to enterprise retailers and brands, we find ourselves uniquely positioned at the core of eCommerce shipping and delivery to witness the critical issues currently impacting all aspects of retail business. Join our Trading Through Disruption Virtual Series as we debate these issues and identify opportunities to rise above disruption, to thrive now and post-pandemic.

Retailers have had to move swiftly in recent times to adapt to the dramatic changes in how people shop – the question is, has the overall customer experience caught up? As more consumers move online, including more than ever who are new to the format, the strain on customer call centres is at an all-time high. In this webinar, Chris Keller, Global VP Sales at DigitalGenius and Emma Clarke, Product Manager at Metapack, will explain why transparency and access is crucial to staying on top of this demand, and discuss the methods they have employed to help retailers reduce costs, increase productivity, and – most importantly – drive customer loyalty during this challenging time.

Chaos in the Call Center

Join Metapack and Wunderman Thompson as we combine our insights to form a picture of what The Future Shopper might look like - after the lockdown.

Discussion: The Future Shopper

Join us for a chat with BigCommerce as they draw on their experience of serving online retailers and brands to debate the future of eCommerce.

Discussion: Predictions of the Post-lockdown Future of eCommerce

Join us for an exchange on the success of ship from store solutions in the time of COVID. How do successful solutions work? And, how do we suggest you get started?

Discussion: Ship from Store

Recent figures suggest eCommerce sales, driven largely by the onset of the COVID-19 pandemic, have risen 88% globally. With the internet awash with eCommerce experts analyzing the current state of online shopping as well as highlighting the challenges of fulfillment that we’re currently experiencing; focus is beginning to shift to what happens after the crisis, when these challenges are no longer prevalent.

Hopefully sooner rather than later, this global threat will pass, and physical stores will once again open their doors to the masses. As current barriers such as air lane closures and social distancing measures are removed, will we return to business as usual? What will the new ‘normal’ look like?

Our panel of experts will discuss current consumer behavior, as well as delivery and eCommerce trends that might signal what online shopping will look like post-pandemic. With speakers including experts from across the eCommerce landscape, they’ll take a deep dive into the key learnings retail leaders and delivery providers should be taking away from this period of disruption, in order to thrive in the future retail environment.

Panel: Chloe Harris - Development Director- Delivery & Returns at Farfetch, Duncan Licence - VP Product & Partnerships at Metapack, Ian Jindal - Editor-in-Chief at InternetRetailing

Moderated by Steve Allen of Metapack.

Future of eCommerce: Post-Lockdown Predictions

Metapack is uniquely positioned at the core of eCommerce shipping and delivery to witness the critical challenges currently facing all aspects of the retail business. A common and significant concern from retail leadership is ‘How will we survive the COVID era? How can we continue to trade despite store closures, warehouse closures, and general consumer reluctance?’.  

In this new world of uncertainty, one thing is clear: retailers who don’t innovate their operations models and transform how they serve customers will fail—and there are plenty of examples of this already happening. Duncan and Mariet will discuss the prevalent challenges facing retail businesses and share the 7 most powerful ways leaders are shifting their mindset and their operations to rise above disruption and continue trading.

7 Keys to Retail Stability in the COVID Era

Can accurate inventory visibility be a game changer for eCommerce? We’ll discuss making BOPIS work in the time of COVID-19 through improved stock visibility across the supply chain, and how data can be used to increase customer engagement for the instant gratification that today’s consumer demands

Discussion: BOPIS – Hybrid eComm

Ecommerce

Cross Border

Omnichannel

Logistics

Operations

retailing

Covid-19

Supply Chain

Customer Experience

Customer Service

Get powerful e-commerce insights to grow your online transaction volume. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the e-commerce strategies and techniques that drive growth.

E-commerce

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Marketing

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Discussion: BOPIS – Hybrid eComm

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