Retailers have had to move swiftly in recent times to adapt to the dramatic changes in how people shop – the question is, has the overall customer experience caught up? As more consumers move online, including more than ever who are new to the format, the strain on customer call centres is at an all-time high. In this webinar, Chris Keller, Global VP Sales at DigitalGenius and Emma Clarke, Product Manager at Metapack, will explain why transparency and access is crucial to staying on top of this demand, and discuss the methods they have employed to help retailers reduce costs, increase productivity, and – most importantly – drive customer loyalty during this challenging time.