Telefónica launched its UNICA program back in 2013. After several years maturing involved technologies and granting the assurance and security aspects, Telefónica started to deploy UNICA in five different countries during 2017. This is just the end of the beginning. UNICA is a live project that needs to evolve to support and guarantee future network needs, providing a way to have Zero Touch operations by automating the end to end life cycle of creating and operating network services along with a smooth evolution towards 5G. ETSI OSM, the Open Source project with the broadest industry support of more than 85 companies is setting down the basis for having a Common Information Model, agnostic to NFVI/VIM technologies, and that is helping to accelerate the availability of solutions for Zero Touch operations.