With the arrival of 5G, Operators need to monitor, understand and care for enterprise segments and consumer segments in different ways.
With private networks, network slicing and mobile edge computing there is a step change in complexity on how you need to capture data and how to roll out new use cases while at the same time ensuring customer and device experience in a 5G cloud-centric world.
Customer experience 2.0 is where the customer, be they enterprise or consumer, gets to control the network via their needs and requirements. Are you ready?