Improving Incident Management: How to Get Happier Customers with Less Effort

Presented by

Stuart Rance, ITSM consultant, trainer, and author

About this talk

Incident management can be a very costly process, with lots of staff using expensive tools and telephony. It is also very visible to customers, who will let you know very quickly if it doesn’t meet their needs. So it’s really important to make sure this process is as efficient and effective as possible. This session will be based on Stuart’s many years of working with clients from a wide variety of industries and countries, many of whom have needed to implement improvements to incident management. Stuart will describe approaches that have worked for other organizations, which you may be able to adopt into your own improvement program.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (43)
Subscribers (6234)
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more. SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.