What Does the Future Look Like for ITSM? [Webinar with Glenn O'Donnell]

Presented by

Glenn O'Donnell, Michael Slabodnick

About this talk

There’s a lot of hype around the future of IT service management (ITSM) and whether or not it can survive in a dramatically changing technological and business environment. In this webinar, we speak with VP & Research Director Glenn O’Donnell from Forrester Research,

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Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more. SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.