Vitamin KM: Better Problem Solving with Knowledge Management

Knowledge management, or more specifically knowledge exploitation, can make a significant contribution in improving an organization’s productivity and innovation. It’s particularly relevant and beneficial to the work of IT support analysts, who are often under pressure to quickly provide resolutions or answers – where from a business perspective, any delay by IT potentially costs money or adversely affects the company’s brand. However, while knowledge management has increased its profile within the IT service management (ITSM) industry in recent years, it’s sadly still one of the capabilities that many IT professionals know they need, but they can’t get the budget to support a related improvement program. A healthy knowledge culture, with knowledge management processes embedded into the day-to-day support workflow, will provide your IT support staff with vital knowledge when they need it, and the self-confidence to do their job well. Knowledge management can also lower stress and reduce the effort wasted on rework – it can ultimately feed a well-maintained self-service facility. In this webinar, we’ll take a look at: * What knowledge is, and what we mean by knowledge management * Suggestions for building cultural awareness * Common roadblocks to adoption and the keys to success * Best practices your team can adopt, without the need for a big budget * Key tips on how to justify knowledge management in your organization