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Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool

Are you a manager in an IT team? Do you have the challenge of running multiple reports, giving quality data back to your colleagues and the rest of the senior managers in your organization? In this 5 minute video we will present you with the tool to deal with these challenges.
Recorded Jul 19 2016 5 mins
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Josh Phillips
Presentation preview: Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool

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  • Your 7-Point Checklist for Selecting the Right ITSM Tool Recorded: Dec 13 2017 63 mins
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    Organizations continue to regularly switch ITSM solutions, every 3-6 years according to industry analysts. It’s an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken by organizations.

    Watch our webinar with renowned ITSM analyst, Stephen Mann, as he reveals what you should be focusing on in order to make the right ITSM-tool investment decision.

    Webinar Takeaways:
    - Understand common issues that organizations encounter with ITSM selection, investment & use
    - Get industry statistics on how ITSM requirements are changing
    - Review ITSM selection & implementation issues that can hold organizations back
    - Free 7-point checklist, with associated best-practice tips, for investing in a new ITSM tool that will improve your IT service delivery & support
    - See first-hand how it all works on a real ITSM solution
  • Your Cybersecurity Challenges in ITSM - Ask the Experts! Recorded: Sep 27 2017 55 mins
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    Cybersecurity is fast becoming an ITSM challenge. Getting the upperhand takes understanding, resilience and the right tools.

    Oded Moshe, VP Product from SysAid, hosts expert guests, Stuart Rance (ITSM & security consultant) and Ian Bugeja (Director Product Management, GFI Software), to answer questions so you can start to increase your cyber defenses not only from external, perimeter threats but also from internal threats and unintentional exposures.
  • Introducing the New Self-Service Portal Recorded: Sep 14 2017 51 mins
    Oded Moshe, SysAid VP Product, and Tsahi Bengigi, SysAid Product Manager
    Allow your customers to control when and where they work with the benefit of 24/7 support. And since our self-service portal frees customers from the constraint of the support hours of a service desk — it also frees up your time!

    Find out how as we cover these topics:

    * New user experience
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    * And much more!
  • Your Last Upgrade Ever - It’s Time to Move to Cloud Recorded: Apr 26 2017 16 mins
    Oded Moshe, SysAid VP Product
    Find out what to expect when moving from on-premise to cloud.
    - The benefits of living in the cloud
    - What to look for in a cloud vendor
    - Cloud history and stats at SysAid
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    - Answers to common FAQs
  • Déjenos mostrarle SysAid (Spanish Webinar) Recorded: Jul 19 2016 32 mins
    Emanuel Benderman
    Este webinar les brinda una visita guiada a través de la solución de ITSM de SysAid, mostrándole cómo SysAid le puede ayudar en los desafíos a los que se enfrentan los profesionales de TI hoy día.
  • Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool Recorded: Jul 19 2016 5 mins
    Josh Phillips
    Are you a manager in an IT team? Do you have the challenge of running multiple reports, giving quality data back to your colleagues and the rest of the senior managers in your organization? In this 5 minute video we will present you with the tool to deal with these challenges.
  • A Practical Approach to Getting Started with Service Catalog Recorded: Feb 10 2016 59 mins
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    Know you need a service catalog, but not ready for a full IT service management (ITSM) program? This webinar will present a practical approach to "reverse engineer" the core elements of a service catalog. ITSM practitioner Greg Sanker will explain how every organization has 'services' whether they know it or not. He will show how to identify your services and create plain-language service descriptions, which help create clarity and form the basis of a functional service catalog.

    Greg will show how to bypasses cultural resistance to the "we need a service catalog" approach, and actually create demand (and buy in) for a basic service catalog.
  • Never Underestimate the Importance of Change Management Recorded: Nov 18 2015 56 mins
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    Change management is a corporate necessity, however it can be very difficult for organizations to get it right. Part of the issue comes from organizations seeing change management as just another ITSM process – like configuration or capacity management, say – when change needs a much bigger perspective. These days changes are rarely, if ever, just about IT.

    This webinar will look at the difficulties that organizations encounter when they set up and operate change management capabilities, as well as:
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    * How the way in which we deal with personal change can help us survive change management at work
    * What the different levels of change authority are
    * How standard changes play a key role in surviving change management
    * The evaluation, evolution, and customer perspective of change management

    Failing to understand the importance of change management can significantly hinder your organization. Join us for this webinar to ensure that your change management processes are working to benefit, not handicap, your business.
  • Vitamin KM: Better Problem Solving with Knowledge Management Recorded: Sep 9 2015 38 mins
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    Knowledge management, or more specifically knowledge exploitation, can make a significant contribution in improving an organization’s productivity and innovation. It’s particularly relevant and beneficial to the work of IT support analysts, who are often under pressure to quickly provide resolutions or answers – where from a business perspective, any delay by IT potentially costs money or adversely affects the company’s brand.

    However, while knowledge management has increased its profile within the IT service management (ITSM) industry in recent years, it’s sadly still one of the capabilities that many IT professionals know they need, but they can’t get the budget to support a related improvement program.

    A healthy knowledge culture, with knowledge management processes embedded into the day-to-day support workflow, will provide your IT support staff with vital knowledge when they need it, and the self-confidence to do their job well. Knowledge management can also lower stress and reduce the effort wasted on rework – it can ultimately feed a well-maintained self-service facility.
    In this webinar, we’ll take a look at:
    * What knowledge is, and what we mean by knowledge management
    * Suggestions for building cultural awareness
    * Common roadblocks to adoption and the keys to success
    * Best practices your team can adopt, without the need for a big budget
    * Key tips on how to justify knowledge management in your organization
  • Real-World Tips for Self-Service Success Recorded: Jul 22 2015 60 mins
    Stephen Mann and Stuart Rance
    Employee self-service is often viewed by IT as a 'knight in shining armor' since it can provide quicker employee access to both help and new services, while taking some of the pressure off overworked corporate IT service desks. However, for many organizations, their initial attempts to introduce self-service have been more white elephant than white knight – with low employee adoption and utilization rates – often due to an overemphasis on the technology.

    Thankfully now, after many hard lessons have been learned, some organizations are finally getting self-service right. In this webinar, we’ll share how they’ve succeeded, by:

    * Exploring the variety of challenges and potential pitfalls with self-service – including technology, management, and end-user perspectives
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  • The Right Metrics for Your Service Desk Recorded: May 20 2015 62 mins
    Rob England (aka The IT Skeptic) - ITSM author, commentator, and consultant
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    * What are the right metrics
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  • Improving Incident Management: How to Get Happier Customers with Less Effort Recorded: Mar 11 2015 48 mins
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    Incident management can be a very costly process, with lots of staff using expensive tools and telephony. It is also very visible to customers, who will let you know very quickly if it doesn’t meet their needs. So it’s really important to make sure this process is as efficient and effective as possible.

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  • 6 Steps to Successfully Migrate Your Organization to Cloud Recorded: Oct 9 2013 45 mins
    Oded Moshe, VP Products, SysAid
    Migrating to the Cloud is a large scale project that requires ITSM professionals like you to properly plan an overall strategy, design, operations and execution.

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    Tune in to know as well the story of how SysAid successfully migrated our Email Services to the Cloud, and learned a lot on the way.

    Speaker bio:

    Oded Moshe, VP Products at SysAid, has over 15 years of experience in various Product and IT Management positions. Oded manages relationships with OEM and technical partners around the world, and is the technical point of contact for all SysAid feature requests.

    Co-leading the design phases for new SysAid releases, he researches new technological innovations and integration methods, and reinforces the accessibility, simplicity, and spread of ITIL best practices throughout the SysAid product line.
Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.

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  • Live at: Jul 19 2016 8:50 am
  • Presented by: Josh Phillips
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