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Déjenos mostrarle SysAid (Spanish Webinar)

Este webinar les brinda una visita guiada a través de la solución de ITSM de SysAid, mostrándole cómo SysAid le puede ayudar en los desafíos a los que se enfrentan los profesionales de TI hoy día.
Recorded Jul 19 2016 32 mins
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Presented by
Emanuel Benderman
Presentation preview: Déjenos mostrarle SysAid (Spanish Webinar)

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  • Panel Discussion Webinar with IT Experts: How to Select a Service Desk for Educa Recorded: Sep 19 2019 39 mins
    Doron Youngerwood and James Williams
    Let us guide you on how to choose the right service desk and ITSM solution, taking into account the unique needs of educational institutions.
  • How a Service Desk Can Prevent a Heart Attack Recorded: Aug 27 2019 43 mins
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    IT availability and performance can mean the difference between life and death. It’s time to check your organization’s pulse.
  • Say Goodbye to Remote Control Hassles Recorded: Aug 15 2019 42 mins
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    Launch remote support sessions directly from SysAid incidents, with embedded TeamViewer.
  • How to Choose a Solution to Replace Your Homegrown IT Help Desk Recorded: Aug 13 2019 22 mins
    Troy Edwards
    Here’s a fun fact: 90% of icebergs are below the water, meaning you’re only seeing 10%. If you’re using a homegrown solution, that’s a titanic mistake. The right helpdesk can give you the visibility you need.
  • Powering a new level of productivity with service orchestration Recorded: Jun 26 2019 40 mins
    Jade Kahn & Doron Youngerwood
    Introducing Automate Joe, the first built-in ITSM offering that orchestrates and automates service delivery across business, application, and infrastructure layers.
  • Take Your SysAid Service Desk to the Next Level Recorded: May 30 2019 40 mins
    Alan Cabessa & Troy Edwards
    Discover how to remove constraints and improve IT and business operations with the SysAid Full Edition.
  • 10 Superhero Tips for Service Desk Managers Recorded: May 28 2019 37 mins
    Ilan Farhi and Cindy Sivan
    As a service desk manager, with the right tips you can rise to success. Here are 10 tips to help you and your team soar to great heights.
  • It’s your time to shine with BI & Analytics Recorded: Apr 30 2019 33 mins
    Alan Cabessa & Liza Dobroushkin
    Show-off to the rest of the business!

    Learn how you can use SysAid’s built-in BI Analytics to give you the quickest and easiest way to access the data you need, in order to make a difference.

    And see the advantages of having a BI tool embedded inside your service desk (versus an existing BI tool your organization currently uses today).
  • Uncompromisingly smart, beautifully simple - SysAid's new UI Recorded: Mar 19 2019 28 mins
    Oded Moshe, VP Product & Jade Kahn, VP Marketing
    SysAid launched a brand-new user interface (UI) with a fresher and simpler user experience that will speed up your IT service delivery.

    In this webinar, you'll learn:
    - What are the new features and functionalities?
    - How will this help you reduce effort and time to resolution?
    - What else is in store for 2019? (Hint: we’re talking automation, AI, and more.)
  • How ITIL 4 Can Help You Get Closer to Your Customers Recorded: Mar 6 2019 61 mins
    Stuart Rance
    ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:

    *How customers contribute to the delivery of services, it’s not just what you do
    *The four dimensions of service management, it’s not just about processes
    *ITIL guiding principles that can help you make the right decisions
    *The new and updated continual improvement model
    *The new ITIL architecture, focussed on the creation of value
    *ITIL practices, and how they differ from processes
    *The new ITIL exam system
  • Panel: Embracing Automation and Digital Transformation in ITSM Recorded: Jan 29 2019 44 mins
    Moderator: Elisabeth Thomas. Panelists: Oded Moshe - SysAid and Daniel Breston - Virtual Clarity
    Where will automation take IT Service Management in 2019? From AI to machine learning and process automation, there’s a whole host of new capabilities that will ensure customer satisfaction, robust IT security practices and flexible deployments in service management.

    Join leading experts in this open discussion to learn how to adopt modernized approaches and embrace innovative practices and technologies for an effective and profitable Digital Transformation.
  • Your 7-Point Checklist for Selecting the Right ITSM Tool Recorded: Dec 13 2017 63 mins
    Stephen Mann, Principal Analyst at ITSM.tools
    Organizations continue to regularly switch ITSM solutions, every 3-6 years according to industry analysts. It’s an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken by organizations.

    Watch our webinar with renowned ITSM analyst, Stephen Mann, as he reveals what you should be focusing on in order to make the right ITSM-tool investment decision.

    Webinar Takeaways:
    - Understand common issues that organizations encounter with ITSM selection, investment & use
    - Get industry statistics on how ITSM requirements are changing
    - Review ITSM selection & implementation issues that can hold organizations back
    - Free 7-point checklist, with associated best-practice tips, for investing in a new ITSM tool that will improve your IT service delivery & support
    - See first-hand how it all works on a real ITSM solution
  • Your Cybersecurity Challenges in ITSM - Ask the Experts! Recorded: Sep 27 2017 55 mins
    Oded Moshe, SysAid VP Product + Stuart Rance, ITSM & Security Consultant + Ian Bugeja, Director Product Management, GFI
    Cybersecurity is fast becoming an ITSM challenge. Getting the upperhand takes understanding, resilience and the right tools.

    Oded Moshe, VP Product from SysAid, hosts expert guests, Stuart Rance (ITSM & security consultant) and Ian Bugeja (Director Product Management, GFI Software), to answer questions so you can start to increase your cyber defenses not only from external, perimeter threats but also from internal threats and unintentional exposures.
  • Introducing the New Self-Service Portal Recorded: Sep 14 2017 51 mins
    Oded Moshe, SysAid VP Product, and Tsahi Bengigi, SysAid Product Manager
    Allow your customers to control when and where they work with the benefit of 24/7 support. And since our self-service portal frees customers from the constraint of the support hours of a service desk — it also frees up your time!

    Find out how as we cover these topics:

    * New user experience
    * Customizable themes
    * Advanced search functionality
    * And much more!
  • Your Last Upgrade Ever - It’s Time to Move to Cloud Recorded: Apr 26 2017 16 mins
    Oded Moshe, SysAid VP Product
    Find out what to expect when moving from on-premise to cloud.
    - The benefits of living in the cloud
    - What to look for in a cloud vendor
    - Cloud history and stats at SysAid
    - All that goes into the cloud
    - All about the SysAid migration tool
    - Answers to common FAQs
  • Déjenos mostrarle SysAid (Spanish Webinar) Recorded: Jul 19 2016 32 mins
    Emanuel Benderman
    Este webinar les brinda una visita guiada a través de la solución de ITSM de SysAid, mostrándole cómo SysAid le puede ayudar en los desafíos a los que se enfrentan los profesionales de TI hoy día.
  • Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool Recorded: Jul 19 2016 5 mins
    Josh Phillips
    Are you a manager in an IT team? Do you have the challenge of running multiple reports, giving quality data back to your colleagues and the rest of the senior managers in your organization? In this 5 minute video we will present you with the tool to deal with these challenges.
  • A Practical Approach to Getting Started with Service Catalog Recorded: Feb 10 2016 59 mins
    Greg Sanker - IT Service Management blogger, speaker, and practitioner
    Know you need a service catalog, but not ready for a full IT service management (ITSM) program? This webinar will present a practical approach to "reverse engineer" the core elements of a service catalog. ITSM practitioner Greg Sanker will explain how every organization has 'services' whether they know it or not. He will show how to identify your services and create plain-language service descriptions, which help create clarity and form the basis of a functional service catalog.

    Greg will show how to bypasses cultural resistance to the "we need a service catalog" approach, and actually create demand (and buy in) for a basic service catalog.
  • Never Underestimate the Importance of Change Management Recorded: Nov 18 2015 56 mins
    Ivor Macfarlane, IT Service Management Consultant and Trainer
    Change management is a corporate necessity, however it can be very difficult for organizations to get it right. Part of the issue comes from organizations seeing change management as just another ITSM process – like configuration or capacity management, say – when change needs a much bigger perspective. These days changes are rarely, if ever, just about IT.

    This webinar will look at the difficulties that organizations encounter when they set up and operate change management capabilities, as well as:
    * Why change management is more than just “change control” and what constitutes a “successful change”
    * How the way in which we deal with personal change can help us survive change management at work
    * What the different levels of change authority are
    * How standard changes play a key role in surviving change management
    * The evaluation, evolution, and customer perspective of change management

    Failing to understand the importance of change management can significantly hinder your organization. Join us for this webinar to ensure that your change management processes are working to benefit, not handicap, your business.
  • Vitamin KM: Better Problem Solving with Knowledge Management Recorded: Sep 9 2015 38 mins
    Aprill Allen, knowledge management consultant and IT writer
    Knowledge management, or more specifically knowledge exploitation, can make a significant contribution in improving an organization’s productivity and innovation. It’s particularly relevant and beneficial to the work of IT support analysts, who are often under pressure to quickly provide resolutions or answers – where from a business perspective, any delay by IT potentially costs money or adversely affects the company’s brand.

    However, while knowledge management has increased its profile within the IT service management (ITSM) industry in recent years, it’s sadly still one of the capabilities that many IT professionals know they need, but they can’t get the budget to support a related improvement program.

    A healthy knowledge culture, with knowledge management processes embedded into the day-to-day support workflow, will provide your IT support staff with vital knowledge when they need it, and the self-confidence to do their job well. Knowledge management can also lower stress and reduce the effort wasted on rework – it can ultimately feed a well-maintained self-service facility.
    In this webinar, we’ll take a look at:
    * What knowledge is, and what we mean by knowledge management
    * Suggestions for building cultural awareness
    * Common roadblocks to adoption and the keys to success
    * Best practices your team can adopt, without the need for a big budget
    * Key tips on how to justify knowledge management in your organization
Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.

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  • Live at: Jul 19 2016 11:00 am
  • Presented by: Emanuel Benderman
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