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Your 7-Point Checklist for Selecting the Right ITSM Tool

Organizations continue to regularly switch ITSM solutions, every 3-6 years according to industry analysts. It’s an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken by organizations.

Watch our webinar with renowned ITSM analyst, Stephen Mann, as he reveals what you should be focusing on in order to make the right ITSM-tool investment decision.

Webinar Takeaways:
- Understand common issues that organizations encounter with ITSM selection, investment & use
- Get industry statistics on how ITSM requirements are changing
- Review ITSM selection & implementation issues that can hold organizations back
- Free 7-point checklist, with associated best-practice tips, for investing in a new ITSM tool that will improve your IT service delivery & support
- See first-hand how it all works on a real ITSM solution
Recorded Dec 13 2017 63 mins
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Presented by
Stephen Mann, Principal Analyst at ITSM.tools
Presentation preview: Your 7-Point Checklist for Selecting the Right ITSM Tool

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    Stephen Mann, Principal Analyst at ITSM.tools
    Organizations continue to regularly switch ITSM solutions, every 3-6 years according to industry analysts. It’s an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken by organizations.

    Watch our webinar with renowned ITSM analyst, Stephen Mann, as he reveals what you should be focusing on in order to make the right ITSM-tool investment decision.

    Webinar Takeaways:
    - Understand common issues that organizations encounter with ITSM selection, investment & use
    - Get industry statistics on how ITSM requirements are changing
    - Review ITSM selection & implementation issues that can hold organizations back
    - Free 7-point checklist, with associated best-practice tips, for investing in a new ITSM tool that will improve your IT service delivery & support
    - See first-hand how it all works on a real ITSM solution
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Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.

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  • Live at: Dec 13 2017 12:45 pm
  • Presented by: Stephen Mann, Principal Analyst at ITSM.tools
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