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Panel: Embracing Automation and Digital Transformation in ITSM

Where will automation take IT Service Management in 2019? From AI to machine learning and process automation, there’s a whole host of new capabilities that will ensure customer satisfaction, robust IT security practices and flexible deployments in service management.


Join leading experts in this open discussion to learn how to adopt modernized approaches and embrace innovative practices and technologies for an effective and profitable Digital Transformation.
Recorded Jan 29 2019 44 mins
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Presented by
Moderator: Elisabeth Thomas. Panelists: Oded Moshe - SysAid and Daniel Breston - Virtual Clarity
Presentation preview: Panel: Embracing Automation and Digital Transformation in ITSM

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Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.

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  • Title: Panel: Embracing Automation and Digital Transformation in ITSM
  • Live at: Jan 29 2019 11:00 am
  • Presented by: Moderator: Elisabeth Thomas. Panelists: Oded Moshe - SysAid and Daniel Breston - Virtual Clarity
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