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How ITIL 4 Can Help You Get Closer to Your Customers

ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:

*How customers contribute to the delivery of services, it’s not just what you do
*The four dimensions of service management, it’s not just about processes
*ITIL guiding principles that can help you make the right decisions
*The new and updated continual improvement model
*The new ITIL architecture, focussed on the creation of value
*ITIL practices, and how they differ from processes
*The new ITIL exam system
Recorded Mar 6 2019 61 mins
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Presented by
Stuart Rance
Presentation preview: How ITIL 4 Can Help You Get Closer to Your Customers

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Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.

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  • Title: How ITIL 4 Can Help You Get Closer to Your Customers
  • Live at: Mar 6 2019 5:00 pm
  • Presented by: Stuart Rance
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