How ITIL 4 Can Help You Get Closer to Your Customers

Presented by

Stuart Rance

About this talk

ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include: *How customers contribute to the delivery of services, it’s not just what you do *The four dimensions of service management, it’s not just about processes *ITIL guiding principles that can help you make the right decisions *The new and updated continual improvement model *The new ITIL architecture, focussed on the creation of value *ITIL practices, and how they differ from processes *The new ITIL exam system

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