Oded Moshe | VP Products, SysAid and Doron Youngerwood | Director of Product Marketing, SysAid
In light of the COVID-19 global pandemic, the ability to quickly operationalize workflows on the fly has become more critical than ever.
SysAid’s brand-new Workflow Designer powers a new and easy way to create, share, and optimize emergency response workflows and support business continuity.
The intuitive drag-and-drop UI gives you the agility to quickly build and modify workflows, helping you to boost productivity, save time, and drive real business impact. All departments, and not just IT, can benefit as there is no coding experience or technical expertise required.
Oded Moshe, VP Product at SysAid & Doron Youngerwood, Director of Product Marketing at SysAid
IT departments are notoriously stretched to the limit, but now, when so many are working from home - it’s even tougher. With around 30% of the time being spent on manual and repetitive tasks, there must be a better way to enable IT to support more remote workers and balance the rising demands of their organizations
In this webinar, we’ll show you how you can get back 30% of your day by automating manual and repetitive processes, like offboarding employees, enabling access to folders, provisioning virtual machines, and so much more!
- What exactly is service orchestration (is it different from automation)?
- How does it make your teams’ lives easier
- How it will slash costs and boost productivity
- Live demo: see it in action
George Spalding, EVP of Pink Elephant & Doron Youngerwood, SysAid Director Product Marketing
This Ain’t Your Daddy’s IT Shop!
Today's business customer expects more from IT than ever before. They want exceptional quality, and they want it faster. Sounds like 'do more with less'? NO! It's 'do more, by doing less!'
Never before has IT had such an array of advanced frameworks and methodologies that take advantage of an unprecedented cadre of automation tools. Basic pattern recognition has matured to automated service delivery. Quick fixes have moved up to service orchestration. IT is out of excuses. Join our webinar to learn more.
What you’ll get:
- Practical recommendations on how to scale up your service desk
- Advice on how to accelerate service delivery and drive agent productivity
- Pointers to identify opportunities of what manual processes to orchestrate
- Real-life success stories
Here’s a fun fact: 90% of icebergs are below the water, meaning you’re only seeing 10%. If you’re using a homegrown solution, that’s a titanic mistake. The right helpdesk can give you the visibility you need.
SysAid launched a brand-new user interface (UI) with a fresher and simpler user experience that will speed up your IT service delivery.
In this webinar, you'll learn:
- What are the new features and functionalities?
- How will this help you reduce effort and time to resolution?
- What else is in store for 2019? (Hint: we’re talking automation, AI, and more.)
ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:
*How customers contribute to the delivery of services, it’s not just what you do
*The four dimensions of service management, it’s not just about processes
*ITIL guiding principles that can help you make the right decisions
*The new and updated continual improvement model
*The new ITIL architecture, focussed on the creation of value
*ITIL practices, and how they differ from processes
*The new ITIL exam system
Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.
SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.