Taking Control of Digital Workflows in the Age of Coronavirus

Tips & tricks to support your remote workers – with remote control.

One thing that’s clear; COVID-19 will herald an automation boom. Take advantage of advanced automation to take your service desk to the next level.

Discover why all departments need a service management tool, and how you can help them succeed.

In light of the COVID-19 global pandemic, the ability to quickly operationalize workflows on the fly has become more critical than ever.

SysAid’s brand-new Workflow Designer powers a new and easy way to create, share, and optimize emergency response workflows and support business continuity.

The intuitive drag-and-drop UI gives you the agility to quickly build and modify workflows, helping you to boost productivity, save time, and drive real business impact. All departments, and not just IT, can benefit as there is no coding experience or technical expertise required.

IT departments are notoriously stretched to the limit, but now, when so many are working from home - it’s even tougher. With around 30% of the time being spent on manual and repetitive tasks, there must be a better way to enable IT to support more remote workers and balance the rising demands of their organizations

In this webinar, we’ll show you how you can get back 30% of your day by automating manual and repetitive processes, like offboarding employees, enabling access to folders, provisioning virtual machines, and so much more!

- What exactly is service orchestration (is it different from automation)?
- How does it make your teams’ lives easier
- How it will slash costs and boost productivity
- Live demo: see it in action

Supercharging your service desk for 2020 and beyond!

In today’s digital age, service desk managers are being asked to do more with less, supporting ever-demanding end users, and trying to support their organization’s digital transformation.

What if you could supercharge your service desk with 10 superpowers?

This Ain’t Your Daddy’s IT Shop!

Today's business customer expects more from IT than ever before. They want exceptional quality, and they want it faster. Sounds like 'do more with less'? NO! It's 'do more, by doing less!'

Never before has IT had such an array of advanced frameworks and methodologies that take advantage of an unprecedented cadre of automation tools. Basic pattern recognition has matured to automated service delivery. Quick fixes have moved up to service orchestration. IT is out of excuses. Join our webinar to learn more.

What you’ll get:
- Practical recommendations on how to scale up your service desk
- Advice on how to accelerate service delivery and drive agent productivity
- Pointers to identify opportunities of what manual processes to orchestrate
- Real-life success stories

ITSM and DevOps have come together, providing you with a seamless end-to-end experience.

Have you ever had trouble executing a successful RFP?
We’re here to help you get organized and eliminate the daunting process.

As every successful baker knows, you need a detailed recipe in order to make that perfect cake. Well, guess what? The same goes for RFPs.

Let us guide you on how to choose the right service desk and ITSM solution, taking into account the unique needs of educational institutions.

IT availability and performance can mean the difference between life and death. It’s time to check your organization’s pulse.

Launch remote support sessions directly from SysAid incidents, with embedded TeamViewer.

Here’s a fun fact: 90% of icebergs are below the water, meaning you’re only seeing 10%. If you’re using a homegrown solution, that’s a titanic mistake. The right helpdesk can give you the visibility you need.

Introducing Automate Joe, the first built-in ITSM offering that orchestrates and automates service delivery across business, application, and infrastructure layers.

Discover how to remove constraints and improve IT and business operations with the SysAid Full Edition.

As a service desk manager, with the right tips you can rise to success. Here are 10 tips to help you and your team soar to great heights.

Show-off to the rest of the business!

Learn how you can use SysAid’s built-in BI Analytics to give you the quickest and easiest way to access the data you need, in order to make a difference.

And see the advantages of having a BI tool embedded inside your service desk (versus an existing BI tool your organization currently uses today).

SysAid launched a brand-new user interface (UI) with a fresher and simpler user experience that will speed up your IT service delivery.

In this webinar, you'll learn:
- What are the new features and functionalities?
- How will this help you reduce effort and time to resolution?
- What else is in store for 2019? (Hint: we’re talking automation, AI, and more.)

ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:

*How customers contribute to the delivery of services, it’s not just what you do
*The four dimensions of service management, it’s not just about processes
*ITIL guiding principles that can help you make the right decisions
*The new and updated continual improvement model
*The new ITIL architecture, focussed on the creation of value
*ITIL practices, and how they differ from processes
*The new ITIL exam system