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Top Tips from Accord’s Growth Series

The Growth Series is a free resource with the aim of supporting brokers and to help them grow their business. The material ranges from podcasts, blogs and guides and they cover a broad range of topics to support firms large and small. Some examples of the types of content are help with utilising social media, making sure your firm is visible to prospective new clients and tips on how you can support existing clients.

The presentation will run through our top tips from the Growth Series content to introduce you to what free support is available.
Recorded Nov 27 2020 26 mins
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Presented by
Iain Cunningham, Accord Mortgages

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  • Food, Glorious, Food – an L&G Mortgage Club culinary extravaganza! Jul 7 2021 3:45 pm UTC 45 mins
    Host: Danny Belton - Head of Lender Relationships and Resident team MasterChef
    To bring our conference to a close, we want to offer our members a little something different just in time for the family tea. Join Danny Belton, our Head of lender Relationships and resident team MasterChef, as he shows you how to cook a perfectly delicious summertime dish.

    Direct from his home, Danny will provide a live demonstration of how to cook this mouth-watering dish, perfect for the entire family. Simply download the recipe in advance, purchase your ingredients and then be prepared to get ready, steady and cook along with Danny at our live culinary extravaganza.

    Sponsored by Masthaven
  • Compliance Manager Q&A – The current and future outlook Jul 7 2021 3:00 pm UTC 30 mins
    Host: Paul Hopton - Key Relationship Manager, Legal & General Mortgage Club
    Join our panel of Broker & Lender compliance managers as they share their key practical insights on the issues affecting their businesses practices and how they are building operational resilience to address them.
    Our panel will assess the current compliance environment in the aftermath of both Brexit and COVID, and how they will look to future proof their businesses from a risk and compliance perspective. The Q&A will cover a range of specific topics such as lenders case packaging, FCA requirements and fraud concerns, to help other advisers understand the key areas of focus they need to be mindful of.

    Panelists:
    Kay Leslie - Compliance Director, HL Partnership
    Ben Allen - Compliance Director, The Right Mortgage Network
    Michael Lea-Smith - Fraud Customer and Colleague Education Specialist, Virgin Money
  • Cyber Risk - Understanding the threat landscape Jul 7 2021 2:15 pm UTC 30 mins
    Host: Danny Belton - Head Of Lender Relationships, Legal & General Mortgage Club
    The financial sector is synonymous with cybercrime, which has grown into a huge global business in itself. The infrastructure of financial services is of critical importance and as such represents a prime target for cybercriminals. Fraud, bank account theft, money laundering, personal data breaches and even terrorist financing are some of the illegal activities undertaken by such criminals. Tackling cyber-crime is the responsibility of all - effective partnerships across government, law enforcement and the finance industry are critical to addressing the ongoing and ever-evolving threats.

    Join our session where you can find out more about what the current concerns and risks are around cyber-crime, what technologies are being exploited and also used to defend, and how to remain vigilant in your own business practices to protect your firm against such criminal activities.

    Panelist:
    Jonathan Buckle - Strategic and Key Account Development Specialist, Lloyds Banking Group
  • Re-imagining how we can support vulnerable customers Jul 7 2021 1:30 pm UTC 30 mins
    Host: Kirsty Button - Customer Experience & Insight Director, L&G Insurance
    Join Kirsty Button, Customer Experience & Insight Director for Legal & General Insurance, as she sets the scene for what the regulator is saying about vulnerable customers and what is expected of financial services in response. Kirsty will showcase how Legal & General is implementing best practice to support vulnerable customers and to ensure we are doing our upmost to deliver our duty of care to them.

    Advisers should tune in to understand what constitutes a vulnerable customer and the types of support they may need from a business to help them make the appropriate decisions and actions regarding their finances. Advisers will be able to gain invaluable insight to help them assess their own business practices and how they can evolve to ensure they offer as much support as possible to their own vulnerable customers.

    Featuring:
    Jodie White - Mortgage Transformation Product Owner, L&G Mortgage Club
  • Social Media Breakdown - What should you be posting where? Jul 7 2021 11:30 am UTC 45 mins
    Host: Adam Sheldon - Key Relationship Manager, Legal & General Mortgage Club
    Following on from the success of our recent Social Media Masterclass in partnership with Punch, our next virtual session will be zooming in on the world of social media channel-by-channel. Exploring this often complicated realm of likes, comments and retweets, our Social Media Breakdown session will tell you:
    • What each channel is best for (Facebook, Twitter, Instagram, LinkedIn)
    • What kind of content works best on each
    • How often you should be posting and when
    • Who you are talking to
    • Length of captions and formatting
    • Best practice for imagery

    Panelists:
    Bryn Foweather - Head of Social Media, Punch Communications
    Nikita Hall - Account Director, Punch Communications
  • SmartrFit Spotlight – What is it and what’s new? Jul 7 2021 10:30 am UTC 45 mins
    Hosts: Jodie White & Shane Parry, Mortgage Transformation Product Owners, Legal & General Mortgage Club
    Our latest innovation, which combines our mortgage search criteria tool with an affordability calculator, is helping advisers to work smarter every day. The L&G Mortgage Club is on a digital transformation journey and SmartrFit is no different. We have now incorporated Products into the system which represents a huge enhancement of what’s available, plus we’ll soon be launching Buy-to-Let to sit alongside our existing Residential offering.

    If your new to SmartrFit and want to learn more about how it can help you, or you’re are an existing user wanting to find out more about what new developments are on the horizon, then make sure you join our session, hosted by Jodie White and Shane Perry, SmartrFit product owners.
  • Being Gender Smart Jul 7 2021 10:15 am UTC 45 mins
    Host: Clare Beardmore, Head of Digital Transformation & Operations, Legal & General Mortgage Club
    Building upon our panel session earlier this year to mark International Women’s Day, this follow-up session, again hosted by Clare Beardmore, our Head of Digital Transformation & Operations, will further the discussion on the importance of embedding gender diversity across financial services, which has been slow to address the balance. Our panellists will share their own experiences and perceptions of gender diversity in the industry, discuss what more needs to be done, the challenges that still exist and how firms can commit to working towards greater diversity at all levels. We will also be discussing the importance of allyship within the industry, and how men can empower and support their female colleagues.

    Panelists:
    Clare Singleton - Chief Executive Officer, Legal & General Home Finance
    Jane Benjamin - Head of Intermediary Acquisition, Mortgage Brain
    Andrew Montlake - Managing Director, Coreco
    Dr Marie-Claude Gervais - Research Director, Versiti
  • Taking the Next Steps towards Working Smarter: Submission & Beyond Jul 7 2021 9:30 am UTC 45 mins
    Host: Clare Beardmore - Head of Digital Transformation & Operations, Legal & General Mortgage Club
    Building on the previous session, we now look at ways of working smarter through digital adoption across the application process and beyond. Join Clare Beardmore, Head of Digital Transformation & Operations, and our panellists as they discuss how investing in technology can introduce time-saving efficiencies to your operations though straight through processing to Lenders, and the conveyancing process running in parallel with the application.

    Panelists:
    Dale Jannels - Chief Executive Officer, One Mortgage System
    Mario Pitzioris - National Sales Director, Simplify
    Stuart Cheetham - Co-founder & CEO, Mqube
  • Diversity – so what? Jul 7 2021 9:15 am UTC 45 mins
    Host: Ali Crossley - Managing Director, Distribution, Legal & General Insurance
    Diversity should be embedded throughout any organisation and data has shown that diversity of thinking can generate better business outcomes, as well as empowering and motivating employees when they recognise their working environment recognises, respects and values them.

    Join Ali Crossley, Managing Director, Distribution, Legal & General Insurance, as she hosts a panel session focused upon why a diverse and inclusive workplace is so important to all firms and the value it can provide at both a business and personal level.


    Panelists:
    Dominic Scott - Managing Director, Alexander Hall
    Richard Thomas - Events Consultant, Legal & General
    Bharat Sagar - Ambassador @ Large, Ae3 Media
    Michelle Golunska - Chief Executive Officer, Sesame Bankhall Group
  • Is home ownership for single parent families out of reach? Jul 7 2021 8:30 am UTC 30 mins
    Host: Clare Beardmore - Head of Digital Transformation & Operations, Legal & General Mortgage Club
    There are 2.9 million single parent families in the UK representing nearly 15% of all families*

    Making sure children grow up in a secure home is an important consideration for any parent, but if you’re a single parent, parental responsibilities and relaying on one income/benefits, can often make either staying in your home after separation/divorce/bereavement or getting on the housing ladder out of reach.

    The objective of this webinar is raise awareness amongst our industry of this underserved customer group, looking at:
    • Dispelling some of the myths and stereotypes around single parent families
    • The challenges single parent families often face with getting a mortgage
    • Whether existing first-time buyer products consider or meet the needs of single parent families

    Finishing off with a discussion on what more could be done by our industry to help single parent families either remain as or become homeowners.

    *https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/families/bulletins/familiesandhouseholds/2019"

    Panelists:
    Marie Catch - Strategic Partnership Manager, Legal & General Home Finance
    Liz Syms, Chief Executive Officer, Connect Mortgages
    Steve Hewitt - National Key Account Manager – Residential Mortgages, Aldermore Bank
  • The First Steps towards Working Smarter: Pre-Submission Jul 7 2021 8:30 am UTC 45 mins
    Host: Zara Bray - Key Relationship Manager, Legal & General Mortgage Club
    In this session, we will explore ways in which brokers can work smarter across the entire pre-submission journey, from the acquisition of new customers right through to completing a Fact Find and making recommendations to the customer. Join Zara Bray, Key Relationship Manager, as she hosts a panel that discusses practical ways to generate efficiencies across this entire journey, to help advisers work more effectively. The panel will also look at what tools are available to help you qualify your customers, source the appropriate product and the usage of ID&V to confirm the customers identity. It’s all about embracing change across ways of working to make your time and resource work as effectively as possible for you.

    Panelists:
    James Adams - Head of Network and Club Relationships, My Simple Mortgages
    Stephen Nobes - Head of Network and Club Relationships, Smartr365
    Jonathan Evans - UK Business Development Manager, Digidentity
  • What are consumers telling us? Jul 6 2021 2:00 pm UTC 45 mins
    Host: Kevin Roberts - Director, Legal & General Mortgage Club
    Following on from our consumer insight session at the outset of the 1st lockdown, Kevin Roberts will be joined by Charlotte May, Group Head of Customer Research at Legal & General and Richard Donnell, Research and Insight Director at Zoopla, to look at how consumer attitudes have shifted over a year into the pandemic, and what that broadly means for the business world. In this session, we will also be joined by from Ian Larkin, CEO at Trussle who will offer their own consumer insight into the mortgage market and the current mind-set of both new and existing borrowers. We will be exploring what macro concerns are affecting consumer opinion, and how consumer finances are being impacted.

    Panelists:
    Charlotte May - Group Head of Customer Research, Legal & General
    Richard Donnell - Research and Insight Director, Zoopla
    Ian Larkin - CEO, Trussle
  • Advisers advise, lenders lend, platforms platform = Borrowers borrow Jul 6 2021 1:00 pm UTC 45 mins
    Host: Clare Beardmore - Head of Digital Transformation & Operations, Legal & General Mortgage Club
    How can there be more collaboration across the industry to deliver a seamless, individual mortgage journey by driving efficiencies for brokers and lenders, under pinned by tech? Join Clare Beardmore, our Head of Digital Transformation & Operations, as she hosts a panel session that looks at the role of technology in removing friction and inefficiency in the mortgage process.

    Panelists:
    Mark Arnold - Chief Executive Officer, Kensington Mortgages
    Michelle Niziol - Founder, IMS Independent Mortgage Solutions
    Conor Murphy - Founder & CEO, Smartr365
    Maria Harris - Director, Digital Cat Consultancy
  • Keeping pace with regulatory change: ensuring business resilience Jul 6 2021 12:00 pm UTC 45 mins
    Host: Craig Hall - Head of Broker Relationships & Propositions, Legal & General Mortgage Club
    Join Craig Hall, our Head of Broker Relationships & Propositions, as he discusses the need for advisers to assess the key regulatory considerations to ensure they remain fit for purpose in a climate vastly reshaped by the pandemic. Our panel of guests will cover regulatory change and the rising costs, the challenges with professional indemnity insurance, systems and processes, directly authorised versus appointed representative

    Panelists:
    Robert Sinclair - Chief Executive, Association of Mortgage Intermediaries (AMI)
    Sharon Trinder - Compliance Director, Mortgage Advice Bureau
    Trevor Quinn-Thomas - Director, HQ Mortgage & Finance Ltd
    Paul Fenn - Director of Business Development, Skipton Building Society
  • The Evolution of Lending Post-COVID Jul 6 2021 10:15 am UTC 45 mins
    Host: Danny Belton - Head of Lender Relationships, Legal & General Mortgage Club
    Join Danny Belton, our Head of Lender Relationships, as he discusses the future of lending in a world turned upside down by the pandemic. As the UK emerges from lockdown and the lifting of restrictions gradually inches us towards some semblance of normality, our panel of lenders will be discussing the continuing impact of COVID on their lending approaches, across both the short and long-term. Specific topics will include the current state of high LTV lending and its impact upon affordability, the needs of self-employed borrowers, and where the challenges and opportunities lie for lenders and the wider marketplace.

    Panelists:
    Steve Hughes - Chief Executive Officer, Coventry Building Society
    Chris Pearson - Head of Intermediary Mortgages, HSBC
    Mike Regnier - Chief Executive, Accord Mortgages
  • The View from the Top: Assessing the impact of recent events and change to come Jul 6 2021 9:00 am UTC 60 mins
    Host: Kevin Roberts - Director, Legal & General Mortgage Club
    Join Kevin Roberts, Director, L&G Mortgage Club for a 2-way conversation with Esther Dijkstra, Managing Director, Intermediaries at Lloyds Banking Group.

    Kevin & Esther will be discussing the impact of the pandemic upon both Lloyds and the Club, what changes have been experienced and what next for our industry. It’s also been 6 months since Esther took over from Mike Jones as MD for Intermediaries at Lloyds, and what a 6 months to choose! Kevin will be finding out what it has been like and more importantly what next for Esther, Lloyds and the market. An informal look back with a chance to reflect on what has happened in their businesses and in line with the forward looking theme of the conference, where things may be heading.

    Panelist: Esther Dijkstra - Managing Director, Intermediaries at Lloyds Banking Group
  • Conveyancing Partner Virtual Roundtables Jun 15 2021 10:00 am UTC 45 mins
    Adam Sheldon, Key Relationship Manager, L&G Mortgage Club
    SmartrRefer is a network of trusted partners who have gone through a rigorous due diligence process so that our club members can have confidence when referring cases to them, knowing their customers will be in good hands.

    Please join host Adam Sheldon on June 15th for a virtual roundtable session with each of our Conveyancing SmartrRefer partners. Each firm will have 10 minutes to show you how they can support your business, what gives them the edge and why we chose them as our Conveyancing partners

    Our partners are:

    eConveyancer
    Simplify
    The Moving Hub
  • Register for the L&G Mortgage Club Virtual Summer Conference Recorded: Jun 11 2021 1 min
    Legal & General Mortgage Club
    The Club is committed to supporting your evolution, and our 2-day flagship conference is designed to be forward-thinking: using our recent collective experience to inform the future. As the mortgage market settles, now is the time to reflect on recent pandemic experiences, identify learnings and work through how we all continue to evolve to ensure our businesses remain fit and ready to face any new challenges.
  • Life doesn’t end at 55, so why should lending? Recorded: Jun 2 2021 46 mins
    Alison Pallett, Sales Director, LiveMore
    We are LiveMore, later life lending experts who have developed an innovative portfolio of Interest Only mortgages. These are mainstream products specifically designed to meet the particular needs of borrowers aged over 55.

    Our flexible human approach to underwriting means that we can help in a wide variety of cases where other lenders can’t. Affordability is assessed on the Interest Only payment alone, which increases the client’s borrowing capacity, and we are also able to consider income that will plausibly continue beyond retirement age.

    Combining the very latest technology with truly personal service, we make the application process clear, easy and smooth – questions are kept to a minimum and support is readily available. As our name suggests we are giving older borrowers a whole new lease of life.

    Our webinar topics will cover what we believe is holding back the RIO market and how we are overcoming the misconceptions. We will take you through some of our core USPs, discuss how our offering can help your clients and look in depth at some of the recent cases we have been able to help.
  • New RICS Guidance on Cladding & EWS1 Recorded: May 28 2021 61 mins
    Kevin Roberts, Director, Legal & General Mortgage Club
    In case you missed it, our EWS1 panel have reconvened to address the new RICS guidance that has been published around identifying materials used for cladding and on balconies, and a framework for valuers when considering the need for an EWS1 form.

    The new guidance came into effect 5th April 2021, so join our host Kevin Roberts and our panel to find out all about the changes to ensure you remain in the know about this key topic.

    Our panellists are:

    Geoff Bramall - Head of Technical Services, Legal & General Surveying Services
    Derek Adams - Key Relationship Manager, Skipton Building Society
    Jonathan Evans - Business Development Manager, Skipton Building Society
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  • Title: Top Tips from Accord’s Growth Series
  • Live at: Nov 27 2020 10:30 am
  • Presented by: Iain Cunningham, Accord Mortgages
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