What are consumers telling us?

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Host: Kevin Roberts - Director, Legal & General Mortgage Club

About this talk

Following on from our consumer insight session at the outset of the 1st lockdown, Kevin Roberts is joined by Charlotte May, Group Head of Customer Research at Legal & General and Richard Donnell, Research and Insight Director at Zoopla, to look at how consumer attitudes have shifted over a year into the pandemic, and what that broadly means for the business world. The panel is also joined by Ian Larkin, CEO at Trussle who offers his own consumer insight into the mortgage market and the current mind-set of both new and existing borrowers. The panel also explore what macro concerns are affecting consumer opinion, and how consumer finances are being impacted. Panelists: Charlotte May - Group Head of Customer Research, Legal & General Richard Donnell - Research and Insight Director, Zoopla Ian Larkin - CEO, Trussle

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